Benefits:
- Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
- Provides on-site staff meal
- Provides medical insurance to qualified full-time employees
- Provides 401k match to qualified employees
- Provides Birthday gift and celebration
The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.
Physical Requirements:
- Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
- Ability to balance serving tray when transferring for food order
- Ability to stand and walk continually throughout an eight-hour shift
- Ability to bend, stoop and reach for products and items
- Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
- Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
- Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas
- Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours
Education / Qualifications:
- California Food Handler Certificate
- Previous server experience is preferred
- Fluent in English / Preferred languages: Mandarin and Spanish
Responsibilities:
- Ensure that all guests are greeted in a timely, friendly, and professional manner
- Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
- Maintain in-depth menu knowledge to answer questions and make order suggestions and ensure customers are able to navigate the menu system
- Deliver food, beverages, condiments and other as requested by customers
- Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen
- Provide relevant and exceptional service to customers to ensure their satisfaction
- Be a team player, assisting co-workers whenever needed to ensure customer satisfaction.
- Prepares customers checks and collects payments.
- Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
- Performs other related duties as assigned.
Requirements:
- Excellent interpersonal and customer service skills
- Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
- Well-organized with ability to take and place food and beverage orders accurately
- Ability to operate point-of-sale systems
- Obtain the California Food Handler Certificate