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Bermuda Village Retirement Community is located in the beautiful, gated Bermuda Run neighborhood in Advance, NC. At Bermuda Village our number one priority is our Residents. We offer an unparalleled quality of life at all levels of retirement. We have created a community that allows our residents to do as much, or as little, as they like while offering the ability to age in a place with all levels of care. We welcome you to join our team and find your place here as we have many opportunities for your career to grow.
Bermuda Village is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire unless new hire has an approved exemption form completed upon hire.

Job Summary:

• This role is primarily responsible for providing exceptional hospitality and customer service in our dining room and Atrium areas. This individual will also play a large role in the execution of special events and actively maintaining proper sanitation and safety standards for all meals served.

Experience/Education

• High School Diploma or equivalent is preferred.

Minimum eligibility requirements

• Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job.
• Must understand and follow therapeutic diet orders for residents when serving food.
• Must have compassion for and desire to work with the elderly.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
• Must be able to communicate effectively with residents, families, staff, vendors and the general public.
• Must meet all health requirements.
• Must pass criminal background check.
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation.

Essential functions

• Set up and break down all dining areas in the appropriate time manner. All set up done 30 minutes before opening time.
• All Silverware, glasses and plates are to be clean, chip free, maintained and free of spots.
• Be in uniform at all times during your shift.
• Must be well educated on all menus including wine lists. Check with Chefs for specials.
• Have a working knowledge of all allergies, food ingredients and preparation methods for menu items.
• Maintain a working presence on the dining room floor at all times. Tend to all customers needs in a timely and professional manner. Be proactive at problem solving.
• Adhere to schedule, if changes need to be made inform a manger at least a week in advance, actively seek a replacement for a shift that you will not be able to cover.
• Maintain a clean, organized and sanitary work station at all times in BOH.
• Scrape all plates and place them in an organized fashion in the dish pit.(Correct glasses in glass racks, plates of similar shape stacked together.)
• Maintain all checklists and standards while on your shift.
• Complete any other tasks assigned to you by your manager.

Customer service

• Responsible for ensuring that all employees are providing excellent customer service to internal and external customers.
• Perform job duties for residents and with team members in a courteous and professional manner.
• Take initiative to ensure resident safety and satisfaction is a priority.
• Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents’ families and friends, prospective residents and their families, referral sources, vendors and regulators).

Residents’ rights

• Ensure compliance and understanding of all regulations regarding residents’ rights.

Other

• Adheres to prescribed sanitation practices and procedures.
• Performs similar or related duties as required or directed.
• Follow company policies and procedures.
• The job description provides a framework for the job; other duties may be assigned as necessary.

Working conditions (travel, hours, environment)

• Scheduled hours; possible overtime. May work in other positions temporarily when necessary.
• Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, and other air contaminants.
• May be subject to the handling of and exposure to hazardous chemicals.

Physical/sensory requirement

• Medium work: ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset and, at times, hostile people within the community.

Bermuda Village is an Equal Opportunity Employer