Server-Administrator-II

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

The Server Administrator II supports the stability, reliability, and continuous improvement of the Spencers/Spirit IT infrastructure. As an experienced member of the Server Infrastructure team, this role independently administers existing technologies, implements approved enhancements, and contributes technical expertise to infrastructure expansion initiatives. Responsibilities include monitoring, maintaining, and supporting servers, virtual environments, storage systems, cloud platforms, and related software. The role collaborates with infrastructure and application teams to implement scalable, secure, and resilient solutions that meet organizational service-level agreements. Success requires strong technical judgment, effective communication, consistent system stewardship, and coordination across internal teams.

Responsibilities:

This position is expected to resolve moderately complex infrastructure issues independently, follow established architecture and security standards, document work thoroughly, and escalate high-risk design decisions or unresolved problems to senior technical staff or management.

• Support and maintain Spencer's server infrastructure by applying established operational, security, and architecture standards to improve service reliability and business performance.
• Monitor and report on the health, performance, capacity, availability, and reliability of servers and services managed by Server Operations, including relevant application-performance trends.
• Perform and coordinate application-infrastructure support activities across Windows and Linux server operating systems, Active Directory, DNS, DHCP, Group Policy, patching, DevOps automation, and Nutanix AHV virtualization, prioritizing assigned work according to operational impact and team procedures.
• Collaborate with project and application teams to validate operational readiness, document support requirements, and transition new applications, systems, and infrastructure initiatives into production.
• Proactively monitor assigned systems, investigate alerts and service issues, and follow documented notification and escalation procedures to restore service promptly. Participate in the after-hours on-call rotation and respond to incidents in accordance with established support expectations.
• Support annual PCI, internal, and external audits by providing infrastructure evidence, addressing assigned findings, and completing related remediation activities.

Qualifications

• 3-5 years of IT experience, including at least 3 years administering server, virtualization, enterprise storage, and/or cloud technologies in a distributed corporate environment.

• Experience in a fast-paced retail environment is preferred but not required.

• Strong working knowledge of infrastructure services, including DNS, DHCP, FTP, SMTP, RDS, SSH, certificates, ADFS, and DFS, with the ability to troubleshoot complex issues and provide technical guidance to other IT groups.

• Knowledge of support systems for server, storage, and virtualization environments.

• Bachelor's degree in computer science, systems analysis, information technology, a related field, or equivalent experience.

• Excellent written and verbal communication skills, including the ability to document infrastructure configurations accurately, explain technical information clearly, build rapport, and collaborate effectively in a team-centric environment with 24/7 on-call rotations.

• Proven ability to meet defined performance targets, track operational results, and deliver reliable infrastructure services to users and application teams.

• Demonstrated administration experience in at least five of the following technology areas:

• Nutanix AHV virtualization

• Microsoft 365 migration and administration

• NetApp storage management

• High availability and clustering

• Active Directory policies and governance

• Azure web service administration

• Windows Server administration

• Linux server administration

• DevOps automation using Azure DevOps, Ansible, or Terraform

• Enterprise backup as a service

• Enterprise monitoring with Zabbix

• Working knowledge of the following supporting tools and operational practices:

• Operational automation using CMD, PowerShell, Bash, or Perl scripts

• Backup, restore, and recovery processes using Commvault

• NetApp storage administration

• Nutanix Prism and AHV administration

• Native and third-party monitoring and troubleshooting tools

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.