SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Description

SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Lucknow, Uttar Pradesh

Job Summary

1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

Key Responsibilities

1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

Skill Requirements

1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

Other Requirements

1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.