SeniorAdministrator - Linux, Red Hat Cluster, Red Hat Satellite

Job Description

SeniorAdministrator - Linux, Red Hat Cluster, Red Hat Satellite

Chennai, Tamil Nadu

Job Summary

End User Device Management Engineer - Ubuntu_Linux (L2)

Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.

2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.

3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.

4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.

5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Linux And Redhat Satellite Management.

2. Strong Understanding Of Redhat Cluster Technologies.

3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.

4. Familiarity With It Service Management Frameworks And Processes.

5. Effective Communication Skills For Customer Interaction And Team Collaboration.

Other Requirements

1. Red Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.

2. Itil Foundation Certification Is Recommended For Best Practices In Service Management

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.