SeniorAdministrator - EMC Avamar, EMC NetWorker

Job Description

SeniorAdministrator - EMC Avamar, EMC NetWorker

Nagpur, Maharashtra

Job Summary

The Sr Support Administrator plays a crucial role in delivering advanced technical support and operations management within the organization. This position focuses on troubleshooting complex issues, conducting root cause analyses, and ensuring compliance with quality standards. The Sr Support Administrator is essential in enhancing customer satisfaction by resolving incidents efficiently and effectively.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Managing Operations In Rubrik Cdm And Emc Legato To Ensure High Service Delivery.

2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Utilizing Analytical Skills To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.

3. Engage In Knowledge Base Management Activities, Including Updating Documentation And Conducting Training Sessions For New Team Members To Enhance Team Capabilities.

4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining Security Posture.

5. Foster Positive Customer Experiences By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, While Proactively Mitigating Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Rubrik Cdm And Emc Legato For Cloud Data Management And Backup Solutions.

2. Solid Understanding Of Incident Management Processes And Techniques For Troubleshooting Technical Issues.

3. Familiarity With Quality Assurance Practices And Regulatory Compliance In Support Operations.

4. Strong Communication And Coaching Skills To Effectively Train And Mentor Analysts.

Other Requirements

1. Optional But Valuable Certifications: Rubrik Certified Administrator, Emc Legato Backup And Recovery Certification

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.