Senior Vice President, Global Sales & Customer Experience

They will work closely with the Chief Operating Officer and leaders across Development, Engineering, Operations, Finance and Legal to build a customer-centric, AI-enabled growth engine that consistently delivers sales targets and turns committed capital into profitable, long-duration revenue. The successful candidate will lead our global commercial and customer experience organization across North America, Europe and Asia Pacific, spanning Sales Operations, Inside Sales, Account Management, Strategic Account Sales, Business Development, New Logo Acquisition and Customer Care.

Dallas, TX

Full time

R0008183


We are seeking a Senior Vice President, Global Sales & Customer Experience to join our executive leadership team and shape how CyrusOne grows, serves customers and wins in the AI era. The successful candidate will lead our global commercial and customer experience organization across North America, Europe and Asia Pacific, spanning Sales Operations, Inside Sales, Account Management, Strategic Account Sales, Business Development, New Logo Acquisition and Customer Care. They will work closely with the Chief Operating Officer and leaders across Development, Engineering, Operations, Finance and Legal to build a customer-centric, AI-enabled growth engine that consistently delivers sales targets and turns committed capital into profitable, long-duration revenue.


What You Will Do:


+ Drive Growth : Build and execute the global commercial plan to consistently deliver sales targets. Define priority customers, markets and campuses, balance expansion with new-logo growth, and align demand with available and planned capacity.

+ Own the Customer Experience : Own the full customer lifecycle, from opportunity development and contracting through delivery, service, renewal and expansion. Lead the shift from transactional selling to holistic customer stewardship.

+ Build a Class A Team: Assess and develop the leadership team, add new capabilities where needed and establish succession plans. Align the organization, coverage model and operating rhythms to CyrusOne's strategy.

+ Modernize the Commercial Operating System: Establish disciplined sales processes, strategic account planning, pipeline reviews and reliable forecasting, with Salesforce as the trusted system of record.

+ Lead AI-Enabled Transformation: Define and deliver the roadmap for embedding AI and automation into account intelligence, demand identification, forecasting, proposal development and customer communications.

+ Close Complex Transactions: Lead large, long-cycle transactions, including build-to-suit and multi-phase campus commitments. Maintain discipline on pricing, contract structure, risk allocation and returns.

+ Align the Enterprise: Partner with Development, Engineering, Construction, Operations, Asset Management, Legal and Finance so CyrusOne operates as one system and promises made are promises kept.

+ Lead in the Market: Represent CyrusOne with strategic customers, partners, utilities, brokers, advisors and analysts. Turn market insight into customer strategy and capacity decisions, and report with credibility to the executive team, Board and investors.


What We Are Looking For:


Required


+ 12+ years of progressive commercial leadership experience, including leadership of a global or multi-regional sales organization

+ Bachelor's degree or equivalent professional experience; advanced degree valued

+ Proven success transforming a sales organization's structure, coverage, incentives and processes while sustaining bookings momentum

+ Track record of moving teams from transactional selling to strategic account leadership, customer intimacy and proactive opportunity creation

+ Leadership of sales or revenue operations, including Salesforce (or comparable CRM), forecasting, analytics and enablement

+ Experience closing large, capital-intensive transactions with sophisticated buyers, with strong command of pricing, contract structure, risk and return

+ Effectiveness in a matrixed organization, with credibility presenting to executive leadership teams, Boards and investors

+ Must be able to travel extensively, including internationally


Preferred


+ Data center, cloud or digital infrastructure experience; exposure to hyperscale and large enterprise technology buyers is highly valued

+ Demonstrated use of AI, automation and data to improve commercial productivity, customer insight and outcomes

+ Experience leading in a private-equity or infrastructure-investor-backed environment

+ A general manager's mindset and a leadership style grounded in integrity, grit, ownership and collaboration, building durable systems and future leaders rather than relying on individual heroics


CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.


Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!


CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .


CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.


If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.


CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.


CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)


CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.


As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)