Senior Vice President & Chief Operating Officer - WellSpan Medical Group

Strategic Leadership:

• Develops and implements strategic plans for service lines in alignment with WellSpan Health's mission, vision, and goals with a focus on growth of market share, financial stability, and care redesign.
• Identifies and pursues opportunities for growth, including new service lines, new services, practice acquisitions, and strategic partnerships.
• Leads the development and execution of operational strategies to improve service delivery, patient access, facility strategies, and care coordination.
• Oversees the integration of clinical and non-clinical services to ensure seamless patient care and operational efficiency.

Operational Management:

• Ensures the efficient and effective operation of all service lines, including staffing, budgeting, resource allocation, and performance management.
• Implements best practices and operational standards to optimize productivity, reduce costs, and enhance the quality of care.
• Develops and monitors key performance indicators (KPIs) to measure success and drive continuous improvement.
• Oversees the implementation of technology solutions to support clinical operations, patient access, and provider productivity.

Financial Oversight:

• Directs budget strategy and performance across all service lines to ensure financial strength, sustainability, and growth.
• Rigorously monitors financial performance, identifies opportunities to improve margin and efficiency, and drives corrective action as needed.
• Partners with finance to develop financial reports, forecasts, and business cases that inform investment and strategic decision-making.

Quality and Safety:

• Ensures the delivery of high-quality, patient-centered care across all service lines.
• Implements quality improvement initiatives and patient safety programs to enhance clinical outcomes and patient satisfaction using Lean tools.
• Monitors compliance with regulatory requirements and accreditation standards.

Leadership and Team Development:

• Provides visionary leadership and mentorship to service line dyads, directors, managers, and staff.
• Fosters a culture of collaboration, accountability, and continuous learning.
• Promotes professional development opportunities and succession planning to build a strong leadership pipeline.
• Leads efforts to improve team member engagement, satisfaction, and retention.

Stakeholder Engagement:

• Builds and maintains strong relationships with medical staff, regional SVPs, hospital leadership, community partners, and other stakeholders.
• Represents the medical group in various forums, including community events, industry conferences, and professional associations.
• Communicates effectively with internal and external stakeholders to promote WellSpan Health's vision, goals, and achievements.