| Location | (Remote) |
| Job Type | Full-time |
Your primary responsibilities will be partnering with a team of program managers in executing core operational processes for the team including, but not limited to:
Supporting multiple programs with operational, administrative and reporting activities
Supporting participant recruitment operations across various workflows
Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
Maintaining sandbox environments for testing and training
Proactively identify opportunities and gaps within our recruiting tools and processes, and develop strategies to address them
Providing consistent progress updates to the team, including triaging and managing tooling bug reports
Participating in project meetings as necessary
Team-wide metrics data collection and validation
Managing purchase orders and supporting budget logistics
Additional ad hoc project support as needed
Managing relationships with external vendors including monitoring fund transfers and payments, coordinating platform feature requests, and escalating technical issues
Partnering with internal stakeholders on fiscal planning activities
Producing and validating monthly participant compensation and spend reports, including reconciling figures across platforms
Minimum Qualifications
5+ years of experience working in a similar capacity
Prior experience working with User Experience Research or Design Operations
Detail-oriented with a commitment to accuracy and quality
Excellent verbal and written communication and organization skills
Ability to multi-task and manage competing priorities in a fast-paced environment
Track record of being detail-oriented, willing to wear multiple hats, demonstrating creativity, identifying areas for improvement and delivering results in a highly organized manner
Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills
Proficient in MS Office and Google Workspace tools (spreadsheets, calendaring, presentation, word processing)
Preferred Qualifications
Experience in the technology industry
Proficiency with research management tools and platforms
Background in user experience (UX) research or human-centered design
Must-Have HARD Skills
5+ years of experience working in a similar capacity
Prior experience working with User Experience Research or Design Operations
Excellent verbal and written communication and organization skills
Nice-to-have Skills
Proficiency with research management tools and platforms - Exp with RALLY PLATFORM for example; At least basic understanding of these tools or the usage
Background in user experience (UX) research or human-centered design