Senior UX Designer, Residential

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you passionate about elevating digital experiences for internet, wireless, and entertainment products? As the Senior UX Designer, Residential at Spectrum, you will drive user experience vision and execution across our telecom e-commerce ecosystem, collaborating with product and engineering leaders to deliver intuitive, conversion-focused solutions. Your expertise shapes AI-enabled workflows that accelerate innovation and empower customers to discover and purchase with ease-making a measurable impact across our product landscape.

How Youll Make an Impact

• Lead the UX/UI vision and strategy for Spectrums digital sales channels spanning internet, wireless, and TV/entertainment offerings.
• Develop experience design strategies that boost customer acquisition, streamline purchase journeys, and support engagement across multiple touchpoints.
• Collaborate closely with Product Management and Engineering teams throughout discovery, design, delivery, and optimization phases.
• Operate within AI-enabled workflows to enhance prototyping, clarify requirements, and expedite concept exploration for efficient software development.
• Align product intent, design execution, and engineering outcomes for cohesive and effective delivery.
• Facilitate rapid testing, learning, and refinement to continually improve user experiences.
• Advocate for scalable design systems, reusable patterns, and robust documentation to ensure consistency and speed.
• Utilize research, analytics, experimentation, and user feedback to inform prioritization and refine product decisions.

Working Conditions

• Office environment
• Some travel required

What Youll Bring to Spectrum

Required Qualifications

• Education
• Bachelors degree in UX Design, Interaction Design, Human-Computer Interaction, or related field.
• Advanced degree in a design-related discipline is a plus, or equivalent practical experience in UX/UI design.
• Experience
• 6+ years of experience solving UX problems in eCommerce.

Preferred Qualifications

• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences.
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses.
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies.
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion.
• Ability to design for telecom environments involving billing dependencies and configuration rules.
• Proficiency in using analytics and customer insights to enhance digital experiences.
• Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration.

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Here, our employees dont just have jobs, theyre building careers. Thats why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here Were committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.