Senior UX Designer (Remote, US)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Core Engineering & Platforms (CEP) is seeking a Senior UX Designer to help shape and improve the experience of engineers, product teams, and internal customers. This role focuses on Developer Experience (DevEx), enterprise technology platforms, AI-enabled workflows, and internal engineering services by identifying friction points, simplifying complex processes, and driving measurable improvements in usability, adoption, and customer satisfaction.

The ideal candidate combines strong UX design, research, journey mapping, and service design expertise to support a growing Customer Experience and Go-to-Market function. This individual will partner closely with Product, Engineering, Customer Success, and UX teams to ensure technology products and services deliver meaningful value for users.

Key Responsibilities

• Design and enhance user experiences across engineering platforms, enterprise technology products, and developer-facing tools.
• Conduct UX reviews and provide recommendations to improve usability, productivity, and adoption.
• Create workflows, wireframes, prototypes, and experience concepts that simplify complex technical processes.
• Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities.
• Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities.
• Translate customer insights into design recommendations and product enhancements.
• Partner with Product, Engineering, Customer Success, and UX stakeholders to prioritize experience improvements.
• Support implementation through design handoff, usability testing, and collaboration with delivery teams.
• Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys.
• Contribute to experience strategy, governance, UX best practices, and measurement of user experience success.

Minimum Qualifications

• 5+ years of experience in UX design, product design, service design, or related disciplines.
• Experience designing complex enterprise applications, engineering tools, or platform products.
• Strong UX research, usability testing, and customer-centered design skills.
• Experience facilitating workshops, journey mapping sessions, or service design initiatives.
• Ability to synthesize customer feedback and translate insights into actionable recommendations.
• Strong problem-solving skills with the ability to simplify complex workflows and user experiences.
• Ability to work independently across multiple products, priorities, and stakeholder groups.
• Strong communication and collaboration skills with technical and non-technical audiences.
• Ability to balance strategic thinking with hands-on design execution in a fast-paced environment.

Essential Qualifications

• Experience with Developer Experience (DevEx) platforms and engineering productivity tools.
• Experience supporting cloud, infrastructure, API, security, or developer platform products.
• Experience designing AI-assisted workflows, copilots, or intelligent user experiences.
• Experience partnering with Customer Success, Voice of Customer, or Product Operations teams.
• Familiarity with NPS, customer satisfaction, adoption metrics, and experience measurement frameworks.
• Experience using Mural or similar facilitation and collaboration tools.
• Knowledge of service design methodologies and customer journey frameworks.
• Interest in emerging technologies, AI-enabled development tools, and design-to-code workflows.

Success Measures

• Reduction of friction across engineering and enterprise technology experiences.
• Improved customer, engineer, and developer satisfaction.
• Increased product adoption, engagement, and usability.
• Customer insights effectively translated into product and service improvements.
• Consistent and scalable experiences across CEP products and services.
• Strong cross-functional partnership among UX, Product, Engineering, and Customer Success teams.
• Measurable impact on customer experience, developer productivity, and business outcomes.

#LI-SM1

Skills

User Experience (UX), User Experience (UX) Design, User Research, Wireframing, Work Collaboratively

Compensation

Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.