Senior User Support Technician

Senior User Support Technician

Salary

$67,120.00 Annually

Location

York County, SC

Job Type

FTE - Full-Time

Job Number

2027042S

Agency

Winthrop University

Opening Date

10/16/2026

Closing Date

10/22/2026 11:59 PM Eastern

Agency Specific Application Procedures:

To apply go to https://winthrop.peopleadmin.com/postings/23106.

Class Code:

AM72

Position Number:

2027042S

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

TEC05

Hiring Range - Min.

$67,120.00

Hiring Range - Max.

$67,120.00

EEO Statement

Equal Opportunity Employer

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits

Job Responsibilities

Reporting to the Associate Director of User Support, the Senior User Support Technician provides advanced technical support, including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition and replacement, for enterprise applications, operating systems, endpoints and peripheral devices. Employee also serves as a senior technical resource, independently resolving complex technical issues, supporting enterprise endpoint management and providing technical guidance to other technicians, and assists in developing technical standards, improving support processes and implementing technology initiatives to ensure reliable, secure and efficient technology services across campus.

• Installs, configures, and maintains multiple computer environments, platforms and technologies.
• Installs, configures and upgrades application and operating system software.
• Manages enterprise endpoint administration and compliance.
• Administers cloud-based device management.
• Evaluates and implements changes necessary to maintain reliable, secure and standardized endpoint environments.
• Serves as the senior technical resource for complex endpoint, operating system, identity, networking, printing and classroom technology issues.
• Uses industry standard diagnostic tools to aid in identifying, troubleshooting and repairing hardware, software, network and telephony connectivity issues.
• Performs root-cause analysis, identifies recurring trends and system-wide issues, recommends preventive actions and develops solutions that reduce repeat incidents.
• Coordinates internal component repairs or replacement with third-party suppliers as needed.
• Leads or participates in endpoint modernization, classroom technology initiatives, operating system migrations, inventory modernization and enterprise implementations.
• Analyzes technical and customer requirements, assists in developing implementation plans, coordinates assigned project activities and completes work within established timelines.
• Removes old equipment and performs data migration in accordance with information security policies and procedures that relate to data protection and destruction.
• Develops documentation and standards.
• Assists and mentors user support technicians.
• Recommends technology improvements.
• Automates repetitive processes.
• Collaborates on endpoint strategy.
• Ensures completeness and accuracy of technical documentation methods and procedures.
• Partners with faculty, staff, vendors and other campus stakeholders to provide exceptional customer service.
• Answers "how to" questions.
• Maintains accurate service records and communicates status, expectations and resolutions clearly and professionally.

Minimum and Additional Requirements

• Bachelor's degree and two years of experience installing and supporting hardware and software. (An equivalent combination of education and experience may be considered.)
• Experience with Microsoft Intune and Windows Autopilot.
• Advanced knowledge of PC hardware, software and network connections.
• Thorough understanding of telecommunications theory and practice.
• Effective problem-solving and organizational skills.
• Exceptional customer service skills.
• Effective communication and interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff and students.
• Ability to implement and manage systems designed to effectively recognize, report, track and resolve problems.
• Ability to follow instructions of a highly technical nature.
• Ability to handle highly sensitive and confidential information.

Preferred Qualifications

CompTIA, Apple and/or Microsoft certifications.

Additional Comments

Travel/Overtime Requirements: Employee is expected to work outside regular business hours and on weekends for planned system maintenance and emergencies.

License/Certification: CompTIA, Apple and/or Microsoft certifications preferred.

To apply go to https://winthrop.peopleadmin.com/postings/23106.

Telecommuting: Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Employer State of South Carolina

Agency Winthrop University Address 303 Tillman Hall

Rock Hill, South Carolina, 29733

Phone 803-323-2273

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.