| Location | Newport Beach, CA |
| Salary | $90,000–$110,000 Per Year |
LHH is seeking a Senior User Support Specialist for a confidential opportunity with an established professional services organization in Orange County. This is a hands-on senior-level role providing high-touch technical support to attorneys and staff while serving as an escalation resource for more complex technical issues.
What You'll Do
Provide deskside, phone, and remote technical support
Troubleshoot hardware, software, applications, mobile devices, and connectivity issues
Support Microsoft 365, Windows, document management systems, and legal applications
Manage and document Help Desk requests through resolution or escalation
Assist with user provisioning and hardware/software configuration
Serve as a technical escalation point and mentor to other support team members
Partner with broader IT teams to resolve complex technical issues
Support technology projects, inventory, and asset management
Participate in an after-hours on-call rotation
What We're Looking For
Law firm technical support experience required
5+ years of Help Desk or technical support experience
Strong Microsoft 365 and Windows experience
Experience supporting legal document management systems such as NetDocuments, OpenText, or similar platforms
Familiarity with legal applications such as Innova, Litera, or comparable tools
Working knowledge of networking and connectivity troubleshooting
Experience supporting iOS and Android devices
Strong troubleshooting, communication, and customer-service skills
Senior or lead-level support experience preferred
Bachelor's degree in IT, Computer Science, or a related field preferred; equivalent experience may be considered
Why Join?
This is a great opportunity for an experienced legal IT professional looking to expand beyond traditional Help Desk support. The position offers exposure to broader technology initiatives, increased technical ownership, mentorship responsibilities, and opportunities for continued professional growth.
Interested? Apply today to learn more about this confidential opportunity.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Pay Details: $90,000.00 to $110,000.00 per year
Search managed by: Mckenzie Finn
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.