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Senior Travel & Expense Operations Specialist

The Panther Group

Boston, MA

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JOB DETAILS
SALARY
$55
SKILLS
Accounts Payable, Administrative Skills, Banking Services, Communication Skills, Cross-Functional, Customer Service Management, Customer Support/Service, Expense Reports, Expense Tracking, Finance, Financial Operations, Higher Education, Identify Issues, Leadership, Maintain Compliance, Metrics, Multitasking, Operational Expenditure (OPEX), Past Due Accounts, Performance Management, Presentation/Verbal Skills, Process Improvement, Resolve Customer Issues, SAP, SAP Administration, ServiceNow, Support Documentation, Systems Administration/Management, Travel Industry, User Account Administration, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Boston, MA
POSTED
30+ days ago
The Panther Group is seeking an experienced Senior Travel & Expense Operations Specialist for a hybrid opportunity with a prestigious higher education institution in Boston, MA.
This is a highly visible, hands-on role supporting a complex Travel & Expense (T&E) operation serving approximately 15,000 users and managing over $45 million in annual travel and expense activity. The ideal candidate will be a seasoned SAP Concur expert who can independently manage system administration, user support, compliance reporting, and day-to-day T&E operations with minimal ramp-up time.

This position offers the potential to convert to a permanent role for the right candidate.
Key Responsibilities SAP Concur Administration
  • Serve as the primary SAP Concur Administrator for a large enterprise environment
  • Configure and maintain expense types, workflows, approval routing, audit rules, and system settings
  • Manage user accounts, permissions, delegate assignments, and role administration
  • Support and maintain Concur integrations with Workday Finance and other enterprise systems
  • Troubleshoot system issues and implement solutions to improve performance and user experience
Travel & Expense Operations
  • Manage daily Travel & Expense operations and ensure compliance with organizational policies
  • Monitor travel booking activity, expense reporting, and policy adherence
  • Administer pre-trip approval processes and travel compliance workflows
  • Produce operational and compliance reports, including:
    • Outstanding expense transactions
    • Policy exception reporting
    • Expense cycle times
    • Cardholder delinquency metrics
Financial Operations & Settlement Processing
  • Execute daily settlement and payment processes
  • Research and resolve payment failures and banking issues
  • Coordinate with Accounts Payable, banking partners, and employees to resolve payment concerns
  • Support manual payment processes as required
Customer Support & Service Management
  • Manage escalated ServiceNow and support tickets requiring system-level expertise
  • Maintain knowledge articles, service catalog content, and support documentation
  • Deliver exceptional customer service to employees, travelers, and stakeholders across the organization
  • Serve as a trusted resource for travel and expense-related inquiries
Required Qualifications
  • 5+ years of experience in Travel & Expense Operations, Financial Operations, or a related field
  • 3+ years of hands-on SAP Concur Administration experience
  • Experience with:
    • System configuration
    • Workflow design
    • Audit rules
    • Reporting and analytics
    • User administration
  • Ability to work independently and manage multiple priorities in a complex environment
  • Strong problem-solving and customer service skills
  • Excellent verbal and written communication abilities
Preferred Qualifications
  • Experience with Workday Finance
  • Experience with ServiceNow
  • Prior experience supporting large enterprise or higher education environments
  • Experience with travel management companies (TMCs)
  • Background in compliance, audit support, or internal controls
  • Experience in contract or interim Travel & Expense leadership roles
Top Skills for Success
  • SAP Concur Administration
  • Travel & Expense Operations
  • Workday Finance
  • Customer Service & Stakeholder Support
  • Financial Operations
  • Reporting & Compliance
  • Process Improvement
  • ServiceNow
  • Cross-Functional Collaboration
Pay up to $55 per hour DOE

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

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