Senior Training & Enablement Specialist (Interactive Solutions)

HIGHLIGHTSRemoteFull-TimeB2B Vertical Sales LOCATIONLincolnshire IL Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.OverviewThe LG Electronics USA B2B Information Display Divisions Training Academy is seeking a highly motivated and customer-focused Senior Training & Enablement Specialist to drive product adoption sales enablement and customer success across LGs interactive display and collaboration portfolio including LG CreateBoard and related solutions.This role serves as a critical bridge between sales enablement and customer adoption helping drive sales success user engagement customer satisfaction and Professional Services growth throughout the solution lifecycle.The Specialist provides pre-sales and post-sales support to three primary audiences LG sales teams channel partners and end users across enterprise education government and commercial markets. Before a sale the role leads product demonstrations evaluations pilots and reseller enablement activities that help customers and partners understand the value of LG solutions. After a sale the role delivers onboarding professional development and end-user training programs that accelerate adoption and maximize customer outcomes.Working closely with Solution Engineering Project Management and Solution Implementation teams the Specialist ensures a seamless transition from evaluation through deployment and ongoing usage. While this position focuses on solution demonstrations training and adoption responsibility for network architecture infrastructure design security and advanced system integration remains with other technical teams.As business needs evolve the role may expand to support additional LG technologies including digital signage software platforms and DVLED solutions.Job Duties & ResponsibilitiesCustomer Partner & Sales EnablementServe as a subject matter expert for interactive display and collaboration solutions including LG CreateBoard and related technologies.Develop and execute enablement strategies that improve partner readiness customer adoption and utilization of LG collaboration solutions.Deliver training and enablement programs for LG sales teams channel partners and end users to improve product knowledge confidence and solution adoption.Develop and maintain training content best practices use-case materials and learning resources tailored to enterprise education government and commercial markets.Provide reseller and distributor enablement helping partner sales and technical teams effectively position demonstrate and support LG interactive solutions.Build relationships with customers administrators educators technology leaders and end users to promote successful solution adoption and long-term customer satisfaction.Solution Demonstrations & Evaluation SupportLead solution demonstrations proof-of-concept activities pilot programs and evaluation support for prospective customers and partners.Configure stage and maintain demonstration environments and standardized demo kits to ensure consistent and effective customer experiences.Partner with Channel Managers Business Development Managers and Solution Engineers to understand customer objectives and align demonstrations with business and technical requirements.Support trade shows customer events sales meetings and industry conferences through live demonstrations presentations and hands-on workshops.Training Programs & Professional ServicesDeliver onboarding implementation professional development and end-user training programs through instructor-led virtual on-demand and hybrid learning formats.Develop maintain and expand LGs Professional Development and End User Training Services offerings including course curriculum learning paths and supporting materials.Support sales teams in positioning Professional Development and End User Training Services during customer evaluations pilot programs and deployment planning discussions.Support the delivery of training services as revenue-generating offerings that improve customer outcomes and increase adoption of LG solutions.Monitor customer adoption and utilization trends providing refresher training change-management support and guidance to maximize the value of deployed solutions.Identify customer expansion opportunities adoption risks and service improvement opportunities and communicate findings to account teams and leadership.Cross-Functional Collaboration & Continuous ImprovementCollaborate closely with Solution Engineering Project Management Solution Implementation Sales Marketing and Product Management teams throughout the customer lifecycle.Ensure a seamless transition from solution evaluation and purchase through deployment onboarding and ongoing use.Support the development and continuous improvement of training methodologies content standards certification programs and enablement tools.Maintain awareness of market trends competitive solutions educational technology developments and collaboration platform innovations.Gather and communicate customer partner and market feedback to Sales Leadership Product Management and Business Management teams to improve messaging positioning and product direction.Extend training enablement and demonstration support to additional LG technologies and services as business needs evolve including digital signage software platforms and DVLED solutions.Job RequirementsRequired QualificationsBachelors degree in Education Training Business Technology Communications or a related field or equivalent combination of education and experience.Minimum 5 years of experience in a customer-facing training enablement sales support educational technology or solution adoption role. Classroom teaching experience is strongly preferred.Demonstrated experience delivering live customer demonstrations instructor-led training webinars and virtual learning programs to diverse audiences.Experience with interactive displays collaboration technologies or related AVtechnology solutions including development of training content and instructional materials.Strong presentation facilitation and public speaking skills with the ability to effectively engage both technical and non-technical audiences.Understanding of the pre-sales customer journey and the role demonstrations evaluations and training play in influencing purchasing decisions and solution adoption.Experience developing and delivering training content through instructor-led virtual self-paced and digital learning formats.Familiarity with Learning Management Systems LMS content management platforms and cloud-based training and collaboration tools.Working knowledge of Microsoft and Google collaboration ecosystems including Microsoft 365 and Google Workspace for Education.Strong organizational project management and communication skills with the ability to manage multiple priorities across pre-sales and post-sales activities.Self-motivated and results-oriented with the ability to work independently while collaborating effectively across cross-functional teams.Ability to travel up to 40 for customer demonstrations pilot programs training delivery trade shows and partner events.Preferred QualificationsExperience supporting K-12 Higher Education Corporate or Government technology deployments.Experience with instructional design methodologies adult learning principles and curriculum development.Experience supporting learning management systems digital learning platforms and educational technology solutions.Google for Education andor Microsoft Education certifications.AVIXA CTS CTS-I CTS-D or other relevant industry certifications.Experience enabling channel partners distributors resellers or technology integrators.Familiarity with digital signage software platforms device management solutions or DVLED technologies.Recruiting Range95000-110000 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.