Senior Training and Communications Specialist

Seyfarth Shaw

Charlotte, NC(remote)

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JOB DETAILS

SALARY

$80,000–$85,000 Per Year

SKILLS

Administrative Skills, Adobe Connect, Adobe Product Family, Auditing, Billing, Business Analysis, Business Development, Business Processes, Business Skills, Calendar Management, Communication Skills, Contract Creation, Cost Control, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Data Analysis, Data Entry, Data Quality, Database Administration, Design Services, Detail Oriented, Editing, Entrepreneurship, Environmental Compliance, Establish Priorities, Event Management, File Management, Information Technology & Information Systems, Leadership, Leading Edge Technology, Legal, Litigation, Logistics, Marketing, Material Audit, Materials Management, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Online Marketing, Operational Audit, Operations Processes, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Printing, Problem Solving Skills, Process Development, Process Improvement, Project/Program Management, Proofreading, Proposal Writing, Regulations, Salesforce.com, Source Code/Configuration Management (SCM), Team Player, Technical Leadership, Time Management, Training/Teaching, Training/Teaching Materials, Vendor/Supplier Management, WebEx, Webinar, Website Management, Writing Skills, eLearning

LOCATION

Charlotte, NC

POSTED

Today

Why Seyfarth

At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.

The Opportunity

The Senior Training and Communication Specialist ("Senior Specialist") will independently manage and execute training and communication projects related to training services provided by Seyfarth at Work. This role requires a proactive approach to identify and implement process improvements and cost-saving measures. The Senior Specialist will work with minimal supervision, demonstrating initiative and leadership as it relates to SalesForce regulation and operations, business process creation, data analysis, internal operations and logistics for training day events, eLearning management, material auditing and management, pitches and proposals, marketing events and webinars, and producer development and scheduling.

The Day-To-Day

Scheduling:

Audit logistics for training events to ensure a seamless training can occur and proactively resolve any issues related to logistics.
Provide completed logistics information, client policies, training materials and delivery specifications to trainers and event producers for all in person and virtual instructor led trainings prior to each training event.
Manage external technical event producer team. Responsible for development, training, contracts, and weekly scheduling of event producers.

Materials:

Own the customization process for materials such as scenario cards, PowerPoint presentations, role plays, name cards and workbook covers and edits or update course workbooks in conjunction with external printing vendor. Engage in complex design, in conjunction with Seyfarth at Work's external design team.
Order materials and props for on-site training events.
Manage file sharing and document version control for training materials.

Database Management

Maintain accurate billing information in SalesForce including preparation of contracts and notifying relationship partners.
Own vendor management for SalesForce processes, business process updates, and implementation of new and improved workflows to improve business efficiency and reliability.
Manage and oversee Adobe Connect and technology updates and communicate updates to necessary individuals. Engage with external vendor to track Adobe Connect products and relationship.
Maintenance efforts include saving client documents, material files, post-training evaluations and notes in internal database. Accurate data entry into Seyfarth at Work's CRM system, and oversees in-house inventory of training props.

Other

Engage in business development efforts, including composing detailed proposals and presentations for new and existing clients, drafting templates and working documents, customizing course descriptions or training announcements for clients' internal use, updating marketing materials and websites.
Assist with DII (and potential future similar organizations) - planning meetings, hosting webinars, assisting with development and design of decks, co-managing DII website, co-managing membership.
Utilize business analytics skills to capture and draw conclusive and detailed excel reports.
Track trainer and producer progress and performance through the use of internal surveys.
Complete other projects as assigned.

You Have

Excellent writing and proofreading skills.
Ability to coordinate tasks and communicate effectively with clients and partners.
Ability to master new computer concepts and applications.
Strong client-focused business skills including written and verbal communication skills are essential. Ability to engage in proposal writing and editing within a compliance services environment.
Superior organizational and project management skills, attention to detail, and the ability to multi-task in a fast-paced environment with accuracy meeting tight deadlines.
Ability to organize and prioritize assigned tasks, adapt to rapidly shifting priorities, and meet deadlines.
Demonstration of initiative in creating solution-oriented improvements in existing processes, procedures and practices.
Ability to work independently, yet thrive in a collaborative, entrepreneurial, team-based culture and support and promote an atmosphere of mutual respect with a "can-do" attitude.
Demonstrated resourcefulness and self-directed behavior; a talent for listening actively and well.
Working knowledge of MS Word, Excel, PowerPoint (including substantive PPT design experience) and Outlook required. Knowledge of SalesForce and design programs a plus.
Advanced knowledge of Adobe Connect, Zoom, Webex, Teams platforms.
Able to work overtime, and overnight hours as needed.
4-7 years of work experience, with prior experience in an administration position required.
Bachelor's Degree Required

What We Provide

Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.

More About Seyfarth

With approximately 1,000 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.

Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.

If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link:

Location Specific Language

Boston, MA: The full time salary range for this role is $80,000 - $85,000 annually, which is based on a 40 hour work week.

Chicago, IL: The full time salary range for this role is $80,000 - $85,000 annually, which is based on a 40 hour work week.

New York, NY: The full time salary range for this role is $93,000 - $95,000 annually, which is based on a 40 hour work week.

This is the lowest to highest salary we in good faith believe we would pay for this role in the locations listed above at the time of this posting. An employee's pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, geographical location and business or organizational needs. This job is also eligible for an annual merit increase and bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).

This position is based in Boston, MA 02210

This position is based in Charlotte, NC 28202

This position is based in Chicago, IL 60606

This position is based in Dallas, TX 75201

This position is based in Houston, TX 77002

This position is based in New York, NY 10018

#LI-Remote

Excellent writing and proofreading skills.
Ability to coordinate tasks and communicate effectively with clients and partners.
Ability to master new computer concepts and applications.
Strong client-focused business skills including written and verbal communication skills are essential. Ability to engage in proposal writing and editing within a compliance services environment.
Superior organizational and project management skills, attention to detail, and the ability to multi-task in a fast-paced environment with accuracy meeting tight deadlines.
Ability to organize and prioritize assigned tasks, adapt to rapidly shifting priorities, and meet deadlines.
Demonstration of initiative in creating solution-oriented improvements in existing processes, procedures and practices.
Ability to work independently, yet thrive in a collaborative, entrepreneurial, team-based culture and support and promote an atmosphere of mutual respect with a "can-do" attitude.
Demonstrated resourcefulness and self-directed behavior; a talent for listening actively and well.
Working knowledge of MS Word, Excel, PowerPoint (including substantive PPT design experience) and Outlook required. Knowledge of SalesForce and design programs a plus.
Advanced knowledge of Adobe Connect, Zoom, Webex, Teams platforms.
Able to work overtime, and overnight hours as needed.
4-7 years of work experience, with prior experience in an administration position required.
Bachelor's Degree Required

Scheduling:

Audit logistics for training events to ensure a seamless training can occur and proactively resolve any issues related to logistics.
Provide completed logistics information, client policies, training materials and delivery specifications to trainers and event producers for all in person and virtual instructor led trainings prior to each training event.
Manage external technical event producer team. Responsible for development, training, contracts, and weekly scheduling of event producers.

Materials:

Own the customization process for materials such as scenario cards, PowerPoint presentations, role plays, name cards and workbook covers and edits or update course workbooks in conjunction with external printing vendor. Engage in complex design, in conjunction with Seyfarth at Work's external design team.
Order materials and props for on-site training events.
Manage file sharing and document version control for training materials.

Database Management

Maintain accurate billing information in SalesForce including preparation of contracts and notifying relationship partners.
Own vendor management for SalesForce processes, business process updates, and implementation of new and improved workflows to improve business efficiency and reliability.
Manage and oversee Adobe Connect and technology updates and communicate updates to necessary individuals. Engage with external vendor to track Adobe Connect products and relationship.
Maintenance efforts include saving client documents, material files, post-training evaluations and notes in internal database. Accurate data entry into Seyfarth at Work's CRM system, and oversees in-house inventory of training props.

Other

Engage in business development efforts, including composing detailed proposals and presentations for new and existing clients, drafting templates and working documents, customizing course descriptions or training announcements for clients' internal use, updating marketing materials and websites.
Assist with DII (and potential future similar organizations) - planning meetings, hosting webinars, assisting with development and design of decks, co-managing DII website, co-managing membership.
Utilize business analytics skills to capture and draw conclusive and detailed excel reports.
Track trainer and producer progress and performance through the use of internal surveys.
Complete other projects as assigned.

Senior Training and Communications Specialist

Seyfarth Shaw

Charlotte, NC(remote)

About the Company

Seyfarth Shaw

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