Senior Ticket Office Lead (Pool)

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Major Duties

Under the general supervision of the Director of Marketing and Communications, the Ticketing & Sales Operations

Administrator, and the Ticket Office Supervisor, the Senior Ticket Office Lead coordinates assigned day-to-day Ticket Office activities and provides administrative support for performances and events at The Soraya, Plaza del Sol Performance Hall, and Experimental Theatre. The incumbent coordinates staff schedules and shift assignments, provides work direction and training support to Ticket Office Leads and pooled staff, prepares routine sales and ticket inventory reports, weekly audits, and ticket settlement documentation, and assists with staff, artist, VIP, promotional code, and ticket hold activities in accordance with established procedures.

• Coordinates assigned day-to-day Ticket Office activities under the direction of the Ticket Office Supervisor, including opening and closing procedures and preparation of routine daily sales reports.
• Coordinates Ticket Office staff schedules and shift assignments and provides lead work direction, guidance, and training support to Ticket Office Leads and pooled Customer Service staff in accordance with established procedures.
• Maintains positive relationships with VIPs and long-time ticket buyers at The Soraya and is one of the primary points of contact for members and donors, addressing routine ticketing needs and referring complex or policy-related matters as appropriate.
• Coordinates house and complimentary ticketing needs for assigned events and works with Soraya event management and Front-of-House staff to address patron ticketing needs and support a high level of customer service.
• Supports staff, prepares, compiles, and distributes routine reports and documentation related to ticket inventory, weekly audits, daily sales activity, and final ticket settlements for review by the Ticket Office Supervisor.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser:  https://mycsun.box.com/s/ysnki7s38jzm4tfkezgfswd4x5l2f6n7

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for up to two (2) years of the required experience on a year-for-year basis.
• Experience as a Soraya Ticket Office Lead for at least one (1) year or two (2) years as a Customer Service Worker – Ticket Office is highly desired.

Knowledge, Skills, & Abilities

• Knowledge of ticket office operations, including opening and closing procedures, daily sales reporting, staff scheduling, shift assignments, complimentary ticket lists, ticket holds, and event-based ticketing support.
• Ability to provide accurate, courteous, and responsive customer service to patrons, VIPs, members, donors, long-time ticket buyers, rental clients, and internal departments while addressing routine ticketing needs and referring complex matters appropriately.
• Ability to coordinate ticketing needs for performances, events, rental clients, school groups, general groups, artists, VIPs, and internal staff while supporting high-quality patron service and following established procedures.
• Knowledge of administrative ticket office functions, including promotional code setup, equipment and inventory coordination, group order processing, payment facilitation, ticket inventory documentation, weekly audits, daily sales activity, and final ticket settlements.

Pay, Benefits, & Work Schedule

• Classification: 1035 / Administrative Support Coordinator / 1
• The anticipated HIRING RATE is $24.29 per hour. The salary range for this classification is: $23.35 - $34.02 per hour.
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

General Information

• Applications are currently being accepted to establish a Senior Ticket Office Lead POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2027 or until an adequate amount of applications have been received.
• This position is sensitive as designated by the CSU.  
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

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