Senior Technology Consultant - Managed IT Services

About Dean Dorton

Dean Dorton is a leading professional services firm spanning certified public accounting, business advisory, and technology solutions. We are your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology solutions to companies both domestic and international. We help our clients strategize, adapt, and change in every stage of business, from startup and growth to succession planning and everything in between.

About the Infrastructure & Managed Services Team

Dean Dorton's Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client's operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services.

About the Role

The Managed IT Services Consultant supports and manages client technology environments, ensuring optimal performance and delivering exceptional IT consulting services. This role blends technical expertise with client service, requiring strong problem-solving abilities, clear communication, and a collaborative mindset. Technology Consultants play a key role in maintaining client trust by providing proactive support, resolving complex issues, and contributing to innovative, reliable solutions.

Essential Duties & Responsibilities

The essential duties & responsibilities of the Consultant role are outlined below in correlation with Dean Dorton's performance management impact areas.

Technical

Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

• Support and manage client technology environments, including servers, networks, and end-user devices.
• Provide high-quality client service through responsive communication, professionalism, and proactive follow-up.
• Troubleshoot technical issues using documented procedures, knowledge bases, and support tools.
• Collaborate with specialized support teams for advanced troubleshooting and project delivery.
• Ensure compliance with established client agreements and service level expectations.
• Manage multiple client priorities while maintaining consistent service quality and client satisfaction.
• Identify and recommend process improvements or technology enhancements to strengthen client environments.

Behavioral

Definition: the behaviors associated with performing your job (interpersonal skills).

• Communicate effectively with clients and internal teams to ensure timely resolution of support requests and projects.
• Build and maintain strong client relationships through professionalism, empathy, and reliability.
• Demonstrate accountability and follow-through on assigned tasks and client commitments.
• Prioritize multiple responsibilities effectively in a dynamic, fast-paced environment.
• Exhibit adaptability and composure when addressing evolving client needs or technical challenges.
• Uphold firm values by promoting teamwork, continuous improvement, and client service excellence.

Non-Charge

Definition: the contribution you make to Dean Dorton outside of client work.

• Contribute to the growth and development of the Technology Consulting team through collaboration and innovation.
• Participate in internal initiatives, professional development, and firm-wide training programs.
• Share technical knowledge and best practices with peers to enhance team performance.
• Support recruiting, onboarding, and mentorship efforts for new team members.
• Represent Dean Dorton's culture of integrity, excellence, and partnership in all internal and external interactions.