A globally recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking a Senior Desktop Support Engineer to join its technology and operations function. This role serves as a high-touch support partner to business leadership, executives, and regional stakeholders, ensuring seamless end-user technology experiences across multiple offices and jurisdictions.
In this position, you will provide white-glove executive support while also collaborating with infrastructure, security, and IT operations teams to maintain and enhance enterprise desktop environments in a fast-paced, global setting.
Senior Desktop Support Engineer
Location: San Francisco (Hybrid)
Type: Full-time
Salary: $120–160k (DOE) + Top Tier Benefits and Bonus
Responsibilities
Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership
Provide hands-on support for hardware, software, AV systems, and conference room technologies
Troubleshoot and resolve complex technical issues across Windows and macOS environments
Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
Support onboarding/offboarding processes, including device provisioning and access setup
What We’re Looking For
Strong experience providing white-glove / executive-level desktop support in a professional environment
Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
Proven ability to manage multiple priorities and deliver high-quality support under pressure
Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience
Experience supporting global or enterprise-scale environments is a plus