Senior Technical Support Specialist

Job Description

Senior Technical Support Specialist

Bangalore, Karnataka

Job Summary

Technical Skills

• ABAP Development and Debugging
• ABAP Object-Oriented Programming (OOABAP)
• Open SQL and Performance Optimisation
• CDS Views development and Analysis
• Enhancements (BADI, User Exits, Enhancement Framework)
• ALV Reports and Interactive Reporting
• Function Modules, BAPIs, RFCs
• IDoc and Interface Processing
• Background Job Development and Troubleshooting

Key Responsibilities

• A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
• A familiarity with incident management and business continuity software i.e. Service Now.
• Demonstrable experience in leading recovery teams in fast-paced situations.
• ITIL Foundation certification.
• Experience in enterprise environments with 24*7 operations.
• Familiarity with monitoring tools (e.g. Splunk, Dynatrace)
• Exposure to Agile, Devops or SRE principles.

Skill Requirements

Domain Knowledge:

• Industry Standard Payments knowledge & Formats

• International Payments - SWIFT, SEPA, TARGET2

• UK Domestic Payments - BACS, Faster payments, CHAPS, Cash and Cheque, Inter Group / Account Transfers

• Payment Standards: ISO20022 (PAIN113, PAIN118, PAIN119, PACS008, PACS009, PACS004, PACS002), SWIFT MT (MT101, MT910, MT900), CAMT formats.

• Banking & Payments domain knowledge

• Management skills - Demonstrable experience in IT Operations or Service Management in a run/support environment.

• A good understanding of ITIL processes, especially Incident, Problem and Change.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.

• You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.

• A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.

• Coordinate problem management efforts to identify root causes and implement permanent fixes.

• Maintain and improve runbooks, support documentation and operational procedures.

• Lead daily standups and operational reviews ensuring team alignment and service transparency.

• Contribute by finding opportunities for automation or self-service.

Other Requirements

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.