Senior Technical Support Manager - Envysion (Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we are "Solving for safer" by building and connecting technologies that help protect people, property, and places. The Envysion team designs integrated video security solutions that help businesses streamline operations and safeguard their facilities. As part of our Support organization, this team functions as a strategic engine driving customer satisfaction, operational efficiency, and product quality

Job Description

We are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.

Key Responsibilities:

Operational Leadership & Metrics

• Oversee team operations and report key support health metrics to senior leadership
• Integrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community Engagement
• Act as the executive point of contact for customer satisfaction trends and business operational health

Escalation & Strategic Collaboration

• Serve as the final escalation point for client and internal technical support issues
• Partner with Product and Engineering teams to establish software quality tracking programs
• Drive cross-functional and new product training programs for support team members

Job Requirements:

Basic Requirements

• 4+ Years experience as a Technical Support leader or people manager
• High School Diploma
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Technical Expertise

• Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization
• Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives

Professional Experience

• Executive Communication to effectively report support health metrics and customer trends to senior leadership
• Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment
• Cross-Functional Collaboration to influence product roadmaps and lead team training programs

Preferred Qualifications

• Bachelor's degree or equivalent practical experience
• Background in operations management
• History of delivering results and maintaining performance excellence

We will be accepting applications between September 23rd, 2026 and November 23rd, 2026

Target Base Salary Range: $105,000- $115,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma
• 4+ Years experience as a Technical Support leader or people manager
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.