The Handler TSE provides high level technical support for FT-handling/ die-probing and high-power thermal solution supporting ASP regional Field-Service Engineer and customers.
This role bridges GSEC, field service, R&D and global teams;
- Effectively support all the production escalation issues resolved with minimized production loss impact. Ensuring product (handler/ Prober) Safety, quality and performance.
- NPI evaluation planning preparation and execution as planned.
- Provide accurate feedbacks on evaluation results, performance data or gaps to R&D.
- Suggest improvement ideas and collaborate with R&D to deliver robust, efficient, and scalable (Technologies Integration) of handling/ probing & thermal solutions.
- Responsible for technical knowledge and skills up program for field services teams and customers.
Job responsibilities
- Escalation support excellent
- Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
- Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
- NPI evaluation support
- Evaluation preparation and execution as planned.
- Compiling data analysis and conclusion review with R&D.
- Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
- Quality and Safety
- Handle product safety tracking follow up and management. RFI, FCO, ANZEN.
- Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
- Knowledge Transfer
- Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
- Conduct workshops and optimization know-how to field service engineer and customers and "train the trainer" program.