Senior Technical Support Engineer

Flow Traders is looking for a Technical Support Engineer to join our Enterprise Systems team in Amsterdam. You'll be the first point of contact for end-user technical support - providing remote and on-site assistance across our Windows environment, office infrastructure, and trading floor - while working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

What you will do:

• Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
• Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices - on-site, remotely, and in the datacenter
• Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
• Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews
• Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
• Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty)
• Manage meeting room, AV, and reception technology across shared areas
• Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

What you will bring:

• 2-5 years in a similar role, or strong relevant internships
• Solid Windows/Microsoft fundamentals (Active Directory, Exchange, MDM tools) and hands-on hardware/workstation experience
• Strong problem-solving skills, a customer-focused mindset, and the ability to work under pressure and meet SLA targets
• Basic networking knowledge (firewalls, routing), or a genuine willingness to learn
• Self-motivated, structured, and proactive - comfortable owning issues from start to finish
• BSc in IT/Computer Science preferred; ITIL, Jira/Confluence, or IAM/access-management familiarity a plus
• Proficiency in English

Nice to have:

• Azure/Intune or other cloud experience,
• Exposure to Linux systems and networking, 
• Mobile Device Management experience
• General interest in infrastructure domains like servers, networking, VDI, and virtualization.

At Flow Traders, we acknowledge the importance of open and transparent communication whether it be with our employees, our stakeholders, or our local and global communities. When it comes to salary, Flow Traders uses reliable market research to create base ranges. Where candidates will fall within the range depends on a few different factors including but not limited to level of experience, location, and specific skill set. We also consider ourselves one global team, and to demonstrate that, all employees are eligible to share in the company's success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution. 

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

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