Senior Technical Service Specialist - Indirect Channel
Quaker Chemical Corp
- Conshohocken, PA
- 9 days ago
Highlights
Cross functional collaboration with key internal stakeholders primarily sales and product management to maintain existing business and identify new opportunities and support new product trials. Travel to include distributor and customer sites for required meetings 60 Qualifications Bachelor s Degree required in Chemistry Engineering or any relevant business related area.
Numbers & Facts
| Location | Conshohocken, PA |
| Industry | Chemicals/Petro-Chemicals |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1918 |
| Website | https://www.quakerchem.com/ |
Description
Provide on-site and remote technical support for distributor partners and end-user customers. Build customer intimacy. Provide product trial support application surveys and troubleshooting activities to optimize customer operations. Recommend technical solutions that improve process efficiency product performance sustainability and cost savings. Cross functional collaboration with key internal stakeholders primarily sales and product management to maintain existing business and identify new opportunities and support new product trials. Share accountability to meet Metalworking Indirect Channel team annual goals and priorities ex. Safety and Budget. Support the execution of strategic growth initiatives for the Metalworking Commercial team. Support product implementations conversions and startup activities at customer facilities. Investigate performance issues and develop corrective action plans in collaboration with customers and internal teams. Assist distributors in identifying growth opportunities and developing customer solutions. Participate in joint customer visits with distributor representatives to support account development and retention. Support use of CRM for distributor activities tracking. Maintain accurate records of customer interactions technical findings and recommendations. Communicate customer needs market trends and competitive insights to internal stakeholders. Travel to include distributor and customer sites for required meetings 60 Qualifications Bachelor s Degree required in Chemistry Engineering or any relevant business related area. Required Minimum Number of Years of Relevant Experience 3 Customer Focus Dedicated to meeting customer expectations and requirements. Results Driven Holds self and others accountable for achieving performance objectives. Ability to work independently andor with minimal supervision. Communications skills Written verbal and active listening. Proficient in English Written and spoken. Must have basic working knowledge of Microsoft Office.
About Company
As a global employer, Quaker Chemical and it's subsidiaries has developed a unique culture that encourages high involvement and active collaboration at all levels. We are committed to creating a work environment which values and leverages diverse backgrounds, experiences, and cultures.
Quaker supports career growth, placing strong emphasis on personal and professional development. Individuals who are prepared to drive their own advancement will find challenges in various assignments, on-the-job training, formal and informal development and structured educational opportunities. Advancement in Quaker is based on individual performance, business needs and individual interest and capabilities. We seek to hire those who share our values, and want to expand and apply their talents to make a difference. We offer a competitive compensation and benefits program, and much more!