Highlights
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. We are looking for a technically fluent program manager with experience in AI, prompt engineering, agent-based technologies, and modern Microsoft AI platforms - someone who can apply those capabilities to real operational problems and deliver measurable efficiency gains.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Computer Software |
| Salary | $119,800–$234,700 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1975 |
| Website | http://www.microsoft.com |
Description
Overview
Microsoft is seeking a Senior Technical Program Manager to help shape how we build, operate, and scale AI-powered digital experiences. This role sits at the intersection of marketing, customer experience, and technology, and is focused on making Microsofts web ecosystem faster, more automated, and more efficient to run.
As part of the Web Operations organization, you will run cross-functional programs across content, web platforms, and AI-powered workflows. You will partner closely with Marketing, UX, Design, Brand, Engineering, and Product teams to turn business requirements into scalable, operational solutions that hold up at enterprise scale.
We are looking for a technically fluent program manager with experience in AI, prompt engineering, agent-based technologies, and modern Microsoft AI platforms - someone who can apply those capabilities to real operational problems and deliver measurable efficiency gains.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
AI-Powered Operations
Drive adoption of AI-powered solutions that improve content workflows, operational efficiency, and digital experience delivery.
Build with Microsoft AI technologies including Copilot Studio, Scout, Microsoft Copilot experiences, and AI agents.
Design, test, and optimize prompts, prompt libraries, and agent workflows that produce repeatable outcomes at scale.
Identify where AI can automate or augment existing operational processes across web and marketing.
Establish practices for responsible and effective use of AI within the team.
Web Platform and Content Operations
Own programs that improve the delivery, scalability, and performance of Microsofts customer-facing web experiences.
Drive operational success across content publishing, authoring, governance, and platform workflows.
Partner with UX, Design, Brand, Accessibility, and Content teams to deliver experiences aligned to customer and business goals.
Work with engineering to land platform enhancements, service integrations, and new digital capabilities.
Manage dependencies, risks, and execution across multiple workstreams and partner organizations.
Self-Serve Enablement
Advance the Frontier Marketer self-serve model, expanding what business teams can author and publish directly in AEM while the web team retains oversight of high-impact changes.
Partner with platform teams on the access controls and publishing workflows that make self-authoring safe at enterprise scale.
Monitor adoption, publish volume, and quality signals, and use them to expand or tighten self-serve scope over time.
Connected Digital Experiences
Partner with engineering and platform teams to support experiences powered by APIs, pricing services, product data services, personalization, and enterprise systems.
Translate business requirements into technical solutions that balance customer experience, maintainability, and scale.
Contribute to roadmap planning and prioritization across web operations and platform investments.
Create clarity in ambiguous situations, build trusted partnerships, and influence outcomes without direct authority.
Communicate program health, risks, and recommendations clearly to stakeholders and leadership.
Work with analytics partners to ensure the right tagging and telemetry are in place to support program measurement.
Embody our culture and values.
Qualifications
Required Qualifications
Bachelors Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
Experience driving digital transformation, platform adoption, and operational success initiatives.
Experience with Microsoft AI technologies (Copilot Studio, Scout, AI agents, and/or Microsoft Copilot experiences), prompt engineering, and agent-based experiences.
Experience with Adobe Experience Manager (AEM) authoring, publishing, component configuration, and content operations.
Experience supporting enterprise-scale web experiences through APIs, personalization, pricing services, product data integrations, and digital platform architectures.
Experience with Workfront, Marketo, Adobe Experience Platform, and/or comparable MarTech solutions.
Experience with accessibility, SEO, and content governance practices.
Experience running complex cross-functional programs spanning business, engineering, and marketing stakeholders.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Company
DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING