Senior Technical Lead

Job Description

Senior Technical Lead

Montgomery, Pennsylvania

Job Summary

As a SAS Infrastructure Support Engineer, you will be responsible for the administration, support, monitoring, maintenance, and optimization of SAS platforms and infrastructure. You will ensure the availability, performance, security, and reliability of SAS environments that support enterprise analytics, reporting, data management, and business intelligence workloads. The role involves infrastructure administration, incident management, platform upgrades, performance tuning, and collaboration with application, database, server, and cloud teams to maintain a stable and scalable analytics ecosystem.

Key Responsibilities

Administer, monitor, and support SAS Platform environments including development, testing, and production.Manage SAS server infrastructure, services, and platform components to ensure high availability and system stability.Perform installation, configuration, upgrades, patching, and migration activities for SAS applications and infrastructure.Troubleshoot platform outages, performance issues, connectivity failures, and system-related incidents.Monitor resource utilization, job execution, batch processing, and system performance.Support user access management, authentication, authorization, and security configurations.Collaborate with application, database, network, and infrastructure teams to resolve platform-related issues.Perform capacity planning, performance tuning, and platform optimization activities.Manage incidents, service requests, changes, and problem records through ServiceNow in accordance with ITIL processes.Develop and maintain operational documentation, installation guides, support procedures, and knowledge articles.Support backup, recovery, disaster recovery, and business continuity processes.Participate in platform modernization, automation, and cloud migration initiatives.Provide on-call support and assist with major incident management when required.

Skill Requirements

SAS Platform Administration

• Strong experience supporting and administering:

• SAS 9.x Platform

• SAS Viya

• SAS Metadata Server

• SAS Object Spawner

• SAS Web Applications

• SAS Mid-Tier Components

• SAS Workspace Servers

• SAS Compute Servers

• Experience with SAS environment installation, configuration, upgrades, and platform maintenance.

• Knowledge of SAS security administration, user management, and authentication mechanisms.

Infrastructure & Operating Systems

• Strong experience with:

• Linux Administration (RHEL/CentOS)

• Windows Server Administration

• Virtualized Environments (VMware)

• Understanding of:

• Server Management

• Storage Administration

• Networking Fundamentals

• Load Balancing

• High Availability Configurations

Database Skills

• Experience working with:

• Oracle Database

• SQL Server

• PostgreSQL

• MySQL

• Understanding of database connectivity, performance tuning, and troubleshooting.

Monitoring & Performance Management

• Experience using monitoring and observability tools such as:

• Dynatrace

• Splunk

• Grafana

• Prometheus

• SAS Environment Manager

• Ability to analyze logs, identify bottlenecks, and perform root cause analysis.

Cloud & Automation

• Exposure to:

• AWS

• Azure

• Kubernetes

• Docker

• Experience with automation using:

• Shell Scripting

• Python

• PowerShell

• Knowledge of Infrastructure Automation and DevOps practices is preferred.

ITSM & Service Management

• Experience with:

• ServiceNow

• JIRA

• Confluence

• Strong understanding of:

• Incident Management

• Change Management

• Problem Management

• ITIL Best Practices

Other Requirements

Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.3+ years of experience in SAS Infrastructure Administration and Support.Strong troubleshooting, analytical, and problem-solving skills.Experience supporting mission-critical analytics and reporting platforms.Ability to work effectively in global support and delivery environments.Excellent communication and stakeholder management skills.Experience with Agile, DevOps, and Continuous Improvement practices.SAS Administration, Linux Administration, or Cloud certifications are preferred.Familiarity with healthcare, life sciences, manufacturing, financial services, or other regulated industries is desirable.Exposure to cloud-native analytics platforms, AI/ML environments, and data engineering ecosystems is an added advantage.

Maximum Salary (US):

Minimum Salary (US):

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.