Senior Technical Information Specialist

Zimmerman Associates, Inc. (ZAI) is seeking a Senior Technical Information Specialist to support a contract with the U.S. Food and Drug Administration's (FDA) Office of Inspections and Investigations Records and Information Management program. This position will support FDA records management activities by conducting research, reviewing and analyzing information, performing quality control, maintaining accurate records, and ensuring compliance with established procedures and requirements. This is a primarily remote position but may require periodic travel to the FDA White Oak campus in Silver Spring, Maryland to support onsite activities, as needed.

Position Summary

The Senior Technical Information Specialist will be responsible for conducting research, reviewing, analyzing, and performing quality control activities to ensure information is accurate, complete, and compliant with established procedures and requirements. This role involves researching information from multiple sources, evaluating data, updating records, resolving discrepancies, and maintaining accurate documentation. The position requires strong attention to detail, the ability to interpret guidelines and procedures, and effective communication with internal and external stakeholders.

Key Responsibilities

Conduct research using databases, online resources, and internal systems to gather and validate information

Review, analyze, and update records to ensure accuracy, completeness, and consistency

Identify discrepancies, determine appropriate next steps, and escalate issues when additional guidance is needed

Perform quality control reviews to verify data accuracy and compliance with established procedures

Document findings, updates, and decisions in tracking systems and required documentation tools

Communicate with internal and external stakeholders via phone, email, and other communication methods to obtain and verify information

Respond to questions and provide guidance based on established policies, procedures, and requirements

Maintain organized records and ensure compliance with applicable records management standards

Manage assigned workload independently while meeting established timelines, priorities, and service level requirements

Requirements

Bachelor's degree required

Minimum of 3 years of related experience in records management, document management, data review, quality control, or regulatory support

Strong research, analytical, organizational, and problem-solving skills

Excellent attention to detail with the ability to identify errors and ensure accuracy

Strong verbal and written communication skills, including professional email and phone communication

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and database systems

Ability to interpret and apply procedures, policies, and guidelines to complete assigned tasks

Ability to work independently, prioritize multiple assignments, and meet deadlines with minimal supervision

Must be eligible to work in the U.S. and able to obtain a government security clearance

Experience supporting federal government or regulatory programs preferred

Must have strong computer skills and the ability to learn new systems and software tools

Ability to work primarily remotely with periodic travel to the FDA White Oak campus in Maryland

Work schedule: Monday-Friday, 7:00 a.m.-5:30 p.m. (flexible)