Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Competency
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions,
understanding Architecture solution
- Understanding customer business requirements and convert to functional
requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in
ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle
for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations,
consolidations, upgrades, integration with other third party tools,
Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the
correlations and impacts with respect to customer requirements and ITIL /
industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow
Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
- Handles customer meetings and provide weekly/monthly reports for customer as
well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions,
customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e.,
pre-iteration, and retrospectives)
Good to have
- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
- Preferred to have ServiceNow Implementation Specialist certification
- Abilities to manage conflicts that may arise with customers and/or TCS
internal stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Fin ancial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $120,000-$160,000 a year.
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