Senior Tech Field Engineer

Pay Rate: $28.78 per hour
Location: Jacksonville, Florida
Duration: 12 Months - Temp to perm
Shift: Mon – Fri, 8a to 5p

Summary:

• Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service.
• Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Requirements:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Minimum 2 years of experience in the area of responsibility.
• Must have OWN RELIABLE CAR and CAR INSURANCE.

Preferred Skills:

• 1 year of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Company and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.