Senior Tech Field Engineer

Summary:

Duration: 12 months - possible extension if needed
Work Mode: Onsite
Location: 2424 Citygate Drive, Columbus, Ohio, USA 43219
Shift: Mon – Fri, 8a to 5p

Responsibilities:

• Provide the full range of Field Engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members, providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Requirements:

• Must be a US Citizen.
• High School Diploma or GED required.
• 1 year of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Must have own reliable car and car insurance.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Must be able to complete required product training.

Preferred Skills:

• Experience diagnosing Dell laptops and PCs.
• A Certification is required (candidates who do not have this will have 90 days after their start date to become certified).
• Experience working on servers and completing maintenance.