Senior Systems Support Engineer

networking infrastructure that supports these systems — including IP address mapping, Fortigate firewall configuration, and network troubleshooting. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.

The Fountain Group is currently seeking a Senior Systems Support Engineer for a prominent client of ours. This is an Onsite Role in Pleasanton, CA 94588. Details for the position are as follows:
 
 
Pay Rate - $50 – 79/hr on W2
6 months Contract Role (HIGH Possibility for further extension)

Job Description:
A Senior Systems Support Engineer provides service on instruments and networked
systems used for Research, Development, and Clinical Operations activities located both
internally and at external sites.
This role is responsible for the installation/deinstallation, qualification, preventative
maintenance, and repair of instruments and software, with a strong emphasis on the
networking infrastructure that supports these systems — including IP address mapping,
Fortigate firewall configuration, and network troubleshooting.
Under guidance from senior team members, the Senior Systems Support Engineer
troubleshoots instrument hardware-software problems and network connectivity issues by using
service software, reviewing system-generated problem reports/error codes, and performing root
cause analyses. Being a team player is essential, as this position interfaces daily with
coworkers, internal stakeholders, and various interdisciplinary functional areas within the
organization. The Senior Systems Support Engineer must be committed to customer
satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.
This position is based at the Pleasanton campus with some travel locally to the 
Santa Clara campus as needed for system and networking support.

Essential Job Functions:
Instrument & Systems Support:
- Perform preventative maintenance (PM;s)
- Perform installation/operational qualifications (IOQs)
- Troubleshoot, replace parts, and perform repairs on instruments
- Install/deinstall/relocate instruments and computer control units
- Install or upgrade system and application software
Networking Support
- Establish, maintain and troubleshoot network connections for remote access to internally and
externally placed instruments
- Map and manage IP addresses for networked lab instruments and systems
- Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable
connectivity for our systems
- Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing,
DNS/DHCP) affecting instrument and system performance
- Provide IT hardware and networking support for R&D and training labs
- Work closely with Systems and/or Software Development subject matter experts (SMEs) to
learn instrumentation, software, and networking functionality, including advanced
troubleshooting knowledge

Required / Preferred Skills:
Associates degree required
5+ years of experience servicing medical/lab equipment and/or supporting networked
systems in an R&D, hospital, or clinical laboratory setting, including hands-on
experience with networking fundamentals (IP addressing/subnetting, VLANs, switches,
routers, and firewalls)
Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network
security appliances
Industry networking certification preferred (e.g., CompTIA Network+, Fortinet NSE, or Cisco
CCNA)
- Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules)
with the ability to apply this knowledge to troubleshoot instrument connectivity issues


If you are interested in hearing more about the position, please respond to this posting with your resume attached.
Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
 
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
 
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