Senior Systems Support Engineer

Seeking a SeniorSystems Support Engineer to support laboratory instruments, software, andnetworked systems used across R&D and Clinical Operations. This role has a strongfocus on networking and connectivity , along with hands-on instrumentinstallation, qualification, maintenance, and troubleshooting.

Our client, a worldleader in life sciences and biotechnology, is looking for a “SeniorSystems Support Engineer" based in Pleasanton, CA.

Job Duration: LongTerm Contract (Possibility Of Extension)

Pay Rate : $79/hr on W2

Company Benefits: Medical, Paid Sickleave, 401K

Travel: Local travel to SantaClara, CA as needed

Job Overview

Seeking a SeniorSystems Support Engineer to support laboratory instruments, software, andnetworked systems used across R&D and Clinical Operations. This role has a strongfocus on networking and connectivity, along with hands-on instrumentinstallation, qualification, maintenance, and troubleshooting.

Key Responsibilities

• Install, relocate, deinstall, qualify, and perform preventive maintenance and repairs on laboratory instruments and systems.
• Troubleshoot instrument hardware, software, and network connectivity issues and perform root-cause analysis.
• ManageIP addressing and connectivity for networked laboratory instruments.
• Configure and troubleshoot Fortigate firewalls, VLANs, switches, routing,DNS/DHCP, and related network infrastructure.
• Provide onsite and remote IT/networking support for R&D and laboratory environments.
• Manage service requests and coordinate/triage issues through ServiceNow.
• Document service, maintenance, and qualification activities accurately in equipment management systems.
• Execute and support IQ/OQ qualification activities and work within applicableFDA/ISO requirements.
• Provide technical guidance and training to team members as expertise develops.

Required Qualifications

• Associate degree in Electrical/Electronic Engineering, Computer Science,IT/Networking, or equivalent experience.
• 5+ years of experience supporting medical/laboratory equipment and/or networked systems in R&D, hospital, or clinical laboratory environments.
• Hands-on experience with IP addressing/subnetting, VLANs, switches, routers, and firewalls.
• Direct experience configuring and troubleshooting Fortigate or similar firewall/network security appliances.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

• Networking certification such as CCNA, Network+, or Fortinet certification.

If interested, pleasesend us your updated resume at

hr@dawarconsulting.com

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akansha@dawarconsulting.com