Role: Senior Systems Support EngineerLocation: Pleasanton, CA (5 days onsite/week)Duration: 12+ months with possible extensionOverview: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for Roche instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites.
Must Have: Networking Support, Firewall & Server Configuration, Laboratory Instrument Maintenance, Hardware Troubleshooting, ServiceNow, FDA/ISO Compliance
- Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.
- Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
- Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders.
- Training & Development: Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members.
- Education & Experience: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
- Safety & Compliance: Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.