| Location | Renton, WA |
TITLE: Senior Systems Analyst
JOB OVERVIEW: The Senior Systems Analyst is responsible for advanced configuration, support, and optimization of enterprise and clinical applications supporting core business and patient care functions. The role partners closely with business, clinical, IT, and vendor stakeholders to ensure system reliability, data integrity, workflow effectiveness, and compliance with organizational and regulatory requirements. Independently leads complex enhancements, resolves highly complex and cross-functional issues, and is accountable for application performance and outcomes within assigned domains. In addition, this role maintains and continuously expands a strong working knowledge of network, server, and interface infrastructure to independently troubleshoot complex issues, support system integrations, and partner closely with infrastructure teams to ensure application performance and availability. The Senior System Analyst drives documentation standards, change management practices, and stakeholder engagement, while mentoring analysts and promoting consistent, scalable solutions across supported systems.
DEPARTMENT: Information Technology
WORK HOURS: Core business hours are approximately [e.g., 8:00 a.m. - 5:00 p.m.]. Employees may be expected to work off hours as necessary to fulfill responsibilities or meet business needs.
REPORTS TO: IT Manager
The Senior System Analyst - Telecom Applications is responsible for the support, configuration, and optimization of the organization''s telecommunications and contact center platforms, including voice systems, call routing, and solutions such as Cisco Webex Contact Center. This role also supports and enhances integrations with Epic, enabling capabilities such as screen pops, workflow alignment, and improved patient access experiences. The analyst partners with IT, clinical, and operational stakeholders to ensure telecom systems and Epic integrations are reliable, efficient, and aligned with business needs, while contributing to system enhancements, issue resolution, and project initiatives.
PREREQUISITES:
Bachelor''s degree in information systems, Computer Science, Business, Healthcare Administration, or related field required. Equivalent combination of education and experience may be considered in lieu of degree.
Minimum of 5 years of relevant experience in IT, business systems support, or in operational/functional roles with direct, hands-on use of relevant systems demonstrating subject matter expertise in core workflows and processes.
Demonstrated knowledge of healthcare applications is required.
Experience in complex configuration, upgrades/releases, and end-to-end testing.
Strong understanding of security roles, data controls, and integration fundamentals.
Proven ability to lead stakeholder discussions and translate requirements into implementable solutions.
Strong analytical, troubleshooting, and documentation skills.
QUALIFICATIONS:
Experience supporting multiple functional domains.
Demonstrated ability to lead cross-functional initiatives.
Experience with enterprise reporting, auditing, or regulatory compliance requirements.
Prior experience in healthcare, public sector, or large enterprise environments.
Familiarity with change management, testing methodologies, and system governance practices.
Demonstrated ability to set priorities, produce accurate work, and meet deadlines.
Ability to function in a setting with a wide variety of duties and numerous interruptions.
Demonstrated understanding of healthcare computing environments.
Demonstrated ability to be self-directed, learn quickly with strong attention to detail.
Proven record of excellent communication and organizational skills.
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Primarily sedentary work performed in an office or remote environment. Ability to sit for extended periods while working at