AmpThink is a leading provider of technology systems for world-class stadiums and arenas throughout North America. This position is based at the Kia Center in Orlando, FL. We're looking for a hands-on technologist - someone equally comfortable managing physical and virtual server infrastructure as they are troubleshooting a network - to own the technical operations of two major venues: Kia Center and Camping World Stadium.
This is not a pure network administration role. The ideal candidate treats the network as one layer of a larger systems stack that includes compute, virtualization, storage, and the applications running on top of it. This role leads the Orlando infrastructure team's day-to-day technical direction - coordinating priorities, workload, and event-day response - without formal people-management authority; the team continues to report administratively to a separate Regional Manager. You'll be the primary technical owner for these venues and the lead point of contact for stakeholder communications on-site, supported by AmpThink's team of technology architects, field engineers, and project managers.
In addition to Orlando, you'll have the opportunity to consult on projects outside the market, including SoFi Stadium/Hollywood Park, New York City FC, the new Nissan Stadium, and other iconic venues. Travel is capped at roughly 25% of scheduled work, with 75% dedicated to on-site venue operations.
Functions and Responsibilities
- Lead the day-to-day technical direction of the Orlando infrastructure team - coordinating priorities, workload, and event-day response - while reporting administratively to a separate Regional Manager.
- Serve as the lead communicator with venue stakeholders - team ownership, event operations, IT staff, and third-party vendors - on all technical matters affecting the network, systems, and event-day readiness.
- Own the full systems lifecycle at the venue: server and hypervisor administration, storage and backup infrastructure, network components, and the integration of new building systems.
- Administer and maintain the venue's compute and virtualization environment (hypervisor hosts, VM lifecycle, storage arrays, backup/replication systems), alongside the underlying multi-layer Cisco Catalyst network connecting telecom rooms, pedestals, and the on-site data center.
- Provision, patch, and troubleshoot servers supporting arena applications - ticketing, POS, IPTV, digital signage, Wi-Fi controllers, telephony - treating these as systems to be engineered and maintained, not just endpoints on a network.
- Participate in project bills of materials (BOMs), development of network and systems strategy for the arena and adjacent parking structure, and technical planning for new initiatives.
- Produce clear technical documentation for delivered systems, including:
- Server/compute architecture and configuration documentation.
- High-level and low-level network design documents (IP network, Wi-Fi, IPTV, compute, telephony).
- Sub-contractor and third-party systems/networking requirements.
- Support arena IT initiatives by provisioning and optimizing infrastructure - server and network alike - for each application running on campus.
- Participate in arena support and manage help desk tickets assigned to the infrastructure team, with an emphasis on root-cause resolution rather than surface-level fixes.
- Act as the primary technical liaison during live events, coordinating in real time with venue operations and vendor teams to resolve issues quickly and keep stakeholders informed.