JOB DESCRIPTION
DEPARTMENT: POD Operation Support
POSITION: (Senior) System/Network Engineer
LOCATION: Austin or Houston, Texas
CATEGORY: Exempt, Full Time, 100% On-site.
Requires flexibility to work day and swing shifts based on operational needs.
JOB FUNCTION:
- Provide level 2 network troubleshooting support on POD testing operations and resolve network issues promptly.
- Proactively engage with the Test Engineer and Production Engineer on the customer’s request or issue to provide support accordingly.
- Building a new testing production network with a server room design according to the customer’s IT standard, if required. Responsibilities may involve planning, design and implementation of the POD Room network structure.
- Travel may be required.
RESPONSIBILITIES:
- Maintain North America inventory for the POD room and production floor. Spare parts management included
- Implement or improve the POD/Test network infrastructure in accordance with the customer’s IT Standard.
- Standardize and maintain firewall operation configuration and security control.
- Follow up with the local team on network configuration and testing failover regularly.
- Update site-level weekly report for North America.
- Weekly meeting with the Test Engineer and Production Engineer on production issues or requests.
- One-time setup for Test Server Room in relation to POD Room for Mellanox setup.
- One-time setup of the non-production network in the Test Server Room with the customer’s IT standard.
- One-time setup for the customer’s IT room.
- Review and oversee the rollout and rollback plan for any production issue.
- Level 2 support for Level 1 troubleshooting
- Maintain the DHCP configuration and IP Tables if needed.
QUALIFICATIONS:
EDUCATION:
- BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
EXPERIENCE:
- With 8 to 10 years of relevant experience in network technology, with a proven track record in both network design/implementation and complex troubleshooting. Data center experience preferred.
- At least 5 years plus hands-on experience with Linux systems, with an understanding of networking.
- Hands-on experience with layer 2 and layer 3 switches. Cisco background is preferred. Mellanox switch experience is a plus.
- 3 years of hands-on Application firewall experience, with an understanding of NAT; Palo Alto firewall preferred.
SKILLS:
- Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack, various routing protocols (e.g., OSPF, BGP), switching technologies (e.g., STP, VLAN, subnetting), and network security principles (e.g., VPNs, firewall policy, access control list).
- clear understanding of network architecture design
- Strong logic and troubleshooting skills
- Understanding the DHCP protocol with option 82.
- Understanding of NAT
- Knowledge of Cumulus and Arista switches is preferred.
- Demonstrated ability to diagnose and resolve complex network performance and connectivity issues efficiently.
- Strong learning ability, communication and coordination skills, and a service-oriented mindset; detail-oriented and capable of producing high-quality documentation and verbal communication.
- Good project management skills and can work under pressure, managing multiple tasks and projects concurrently.
- Good cross-departmental communication skills, able to coordinate with multiple departments and cross-functional teams to address complex network issues collaboratively.
- Mentoring and assisting other team members.
- Professional certification, such as CCNA, is preferred.
LANGUAGE:
- Proficiency in English required; Mandarin is a plus
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