Senior Support Technician/Junior Network Administrator

Location: On-site, White Plains, NY
Contract: 6 months (potential for extension or conversion to full-time)
Pay: $30–$35/hr
Start: Interviews ASAP; project begins in 6–7 weeks (training and onboarding in advance)

Key Responsibilities:

• Remotely guide on-site technicians in configuring and troubleshooting network and store equipment.
• Follow runbooks and provide expert support for any deviations or issues during deployments.
• Document and escalate issues as needed, but able to resolve most problems independently.
• Participate in training and test runs to ensure full understanding of processes and technology stack.
• Shift: Weekdays on-site, with weekend cutover support (flexibility required; some weeks may involve 6–7 days of work).

• 2+ years of IT support or deployment experience (not entry-level).
• Strong troubleshooting skills; able to diagnose network and device issues without immediate escalation.
• Experience with switches, routers, and familiarity with VLANs (Ubiquiti experience is a plus).
• CompTIA Network+ or similar certification preferred.
• Professional phone etiquette and ability to communicate clearly with field techs.
• Familiarity with ticketing systems is a plus, but not required.