Senior Supply Chain Manager, Customer Delivery Excellence (CDE)

At Amazon, we are committed to being the most customer-centric company on earth. The Global Transportation Services team (GTS) at Amazon is comprised of high-powered dynamic teams which are shaping network execution through the development and application of innovative transportation and delivery management concepts.

The Customer Delivery Excellence team within GTS is looking for a Senior Program Manager to lead analysis and operational execution to reduce DEA defects in the supply chain.

As a Senior Program Manager, you will be responsible for deep diving transportation cost drivers, and partnering with cross-functional teams to action specific drivers while maintaining or improving customer experience and transportation cost by driving the proper volume allocations to our carriers leading to the most optimized mix. You will lead programs from idea inception to implementation. You will manage multiple, competing projects and effectively prioritize them.

Key job responsibilities

• Understand the North America (NA) Transportation network and act as a Subject Matter Expert for driving changes across all of North American Customer Fulfillment (NACF).
• Work with Long Term and Mid Term Planning teams to set volume plans by carrier for future time frames to ensure accuracy and validity of plans while managing for key metrics such as Cost, Delivery Estimate Accuracy (DEA) and Speed.
• Identify, analyze, and maintain key metrics, with trend and variance analyses to discern root cause of defects.
• Collaborate with other Program/Product managers and analysts to continuously improve operations ability to support volume allocations change and carrier commitment requirements. changes.
• Partner with Carriers for Amazon Logistics (AMZL), Amazon Air, Third Party, Carrier Managers, Finance, Technology teams and ensure network design manages Speed, DEA and Cost effectively and can properly maintain volume allocation targets.