Senior Specialist, Technical Trainer/ Mission Operations Trainer

Senior Specialist, Technical Trainer/ Mission Operations Trainer
Palm Bay, Florida
Full Time
9/80 Work Schedule

• Employees work 9 days over a 14-day period.
• Total of 80 working hours per pay period.
• Every other Friday off.

The Senior Specialist, Technical Trainer / Mission Operations Trainer will support complex communications systems by configuring, integrating, testing, troubleshooting, and training end users on hardware and software solutions.
This role combines hands-on technical system integration with classroom instruction and practical, hands-on training. The individual will configure hardware and software platforms, load custom and commercial applications, integrate new technologies, maintain training system readiness, and develop structured training materials.
The successful candidate will be comfortable working directly with customers, engineers, program teams, and leadership. Military or government experience involving equipment training, mission operations, technical instruction, and operational readiness is particularly relevant.
The position requires someone who can understand complex technical systems, explain them clearly to different audiences, and ensure users can confidently operate the systems in real-world environments.
Key Responsibilities
1. Technical System Configuration & Integration

• Set up, configure, and document hardware and software systems for testing.
• Load custom and commercial software onto multiple platforms.
• Build, configure, troubleshoot, and integrate new and existing hardware packages.
• Support system upgrades, application deployments, and enhanced system capabilities.
• Take ownership of hardware configuration processes and develop a thorough understanding of system architecture and functionality.
• Work with hardware and software components to ensure integrated systems operate as intended.

2. Testing & Operational Support

• Support system testing and technical integration activities.
• Troubleshoot hardware and software issues and identify appropriate solutions.
• Maintain training system operations and ensure systems remain functional and ready for use.
• Support day-to-day system operations and resolve technical issues affecting training activities.
• Apply engineering principles and verification and validation practices where applicable.
• Maintain accurate system configuration and technical documentation.

3. Technical Training & Instruction

• Develop and deliver structured classroom training sessions.
• Lead hands-on training to teach users how to operate complex communications systems.
• Explain technical concepts in a clear and practical manner to audiences with different experience levels.
• Adapt instructional methods based on participant knowledge, learning needs, and feedback.
• Manage training sessions from preparation through completion.
• Ensure participants understand the material and can confidently operate the systems.
• Deliver training to technical personnel, engineers, program managers, customers, and leadership teams.

4. Training Materials & Documentation

• Develop, maintain, and update training materials, presentations, and Standard Operating Procedures (SOPs).
• Incorporate system updates, new hardware/software capabilities, and user feedback into training content.
• Work closely with design and engineering teams to stay informed about technical changes.
• Maintain accurate training documentation and supporting materials.
• Use Microsoft Word, PowerPoint, and Excel to develop and manage training content and data.

5. Customer & Cross-Functional Collaboration

• Work directly with customers and their leadership teams.
• Coordinate with engineering, design, program, and operational teams.
• Collaborate with different stakeholders to support system integration and training requirements.
• Travel occasionally to support training delivery and system integration at other locations.
• Demonstrate professionalism, adaptability, and effective communication in a fast-paced environment.

Required Qualifications

• Bachelor's degree and at least 6 years of relevant experience; OR
• Graduate degree and at least 4 years of relevant experience; OR
• In lieu of a degree, at least 10 years of relevant experience.
• Ability to obtain and maintain an active TS/SCI with Polygraph clearance, as stated in the job description.
• Strong technical aptitude and ability to understand complex hardware and software systems.
• Experience configuring, integrating, testing, and troubleshooting technical systems.
• Experience developing and delivering technical training.
• Ability to conduct classroom and hands-on training sessions.
• Strong written and verbal communication skills.
• Ability to explain complex technical concepts to audiences with different technical backgrounds.
• Ability to work independently and manage responsibilities in a fast-paced environment.
• Willingness to travel occasionally.

Preferred Qualifications

• Military or government experience involving technical equipment training, mission operations, communications systems, or operational readiness.
• US Military Training Certifications.
• Train-the-Trainer certifications.
• Strong understanding of engineering principles, particularly Verification and Validation (V&V).
• Experience configuring and integrating complex hardware and software packages.
• Experience supporting system upgrades, application deployment, and technical troubleshooting.
• Experience working directly with customers and leadership teams.
• Experience leading small, diverse teams in fast-paced environments.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Ability to create technical presentations, training materials, and data-driven reports.
• Self-starter with the ability to learn complex systems through hands-on experience, independent study, and collaboration.