Senior Specialist, Logistics & Customer Service 2

Works closely with internal stakeholders and external customers to build and maintain strong relationships within logistics, distribution, and Trade. • Manages sales orders from customers for organizing and coordinating shipments for Drug Substance, Drug Product, and Finished Goods.

Position Overview:

The Logistics and Customer Service Specialist role is responsible for coordinating and executing activities to support inbound and outbound shipping for
FDBN. This includes shipments of samples and product to support tech transfers, client programs, and commercial demand. This role provides guidance
and support for both daily operations and projects as it relates to commercial operations and client needs. The specialist supports and collaborates with
internal departments, such as Warehouse, Tech Transfer teams, Quality Control, Manufacturing, and Process Science, as needed, to build and maintain
stakeholder relations. The specialist is responsible for Trade Compliance at FDBN, including building and optimizing the process. This role corresponds
and collaborates with external clients, government agencies, and state agencies for Trade Compliance responsibilities for import/export shipments.

Job Description:

What You’ll Do

• Builds and optimizes processes for logistics, shipments, and trade compliance, including creating and/or updating standard operating procedures,
as needed
• Manages sales orders from customers for organizing and coordinating shipments for Drug Substance, Drug Product, and Finished Goods
• Responsible for entering customer orders in ERP system and communicating closely with clients for product shipments
• Coordinates and executes shipments with Warehouse, managing all supporting activities in shipping samples on behalf of Quality Control and
Process Science teams
• Supports business needs for import and export policies, material classification, procedures, methods, audit readiness, and operating practices
• Schedules, collaborates, and delivers in a fast-paced environment while balancing priorities to meet customer needs
• Monitors and manages logistics carrier performance and relations for all sample and product shipments in and out of FDBN GMP site
• Works closely with internal stakeholders and external customers to build and maintain strong relationships within logistics, distribution, and Trade
Compliance
• Subject matter expert with shipment deviations and coordinating with stakeholders for impact assessments, risk mitigation actions, and resolutions
• Accountable for Trade Compliance activities, not limited to classification of materials (Harmonized Tariff Schedule - HTS), Incoterm support, and
working with agencies such as US Customs ensuring compliance adherence
• Supports, drives, and implements Trade Compliance activities for FDBN, working closely with FDB Sr. Trade Compliance Manager at a global level to
build and optimize a harmonize system across the network

 

Knowledge & Skills

 

• Leadership and relationship-building skills
• Ability to shift multiple priorities and change directions in a fast-paced environment
• High level of customer focus/service approach and strong collaboration skills
• Effective communication and interpersonal skills, oral and written
• Ability to work independently

 

Basic Requirements

• BA/BS degree in Supply Chain, Logistics, Supply Chain Management,
or related field with 5 years experience as logistics coordinator with
shipping samples, product, or goods
• ERP experience (SAP) for order management and outbound
shipments

 

Preferred Requirements

 

• Experience with Trade Compliance laws and regulations, specifically
around Harmonized Tariff Schedule (HTS) classification and export
control

 

 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

PHYSICAL REQUIREMENTS
PHYSICAL DEMANDS
Will work in environment which may necessitate respiratory protection X No Yes
May work in Mechanical/Production spaces that may require hearing protection and enrollment in a hearing conservation program. X No Yes
Will work in environment operating a motor vehicle or Powered Industrial Truck. No X Yes
Ability to discern audible cues. X No Yes
Ability to inspect or perform a task with 20/20 corrected vision, visual acuity, including distinguishing color. X No Yes
WORKING ENVIRONMENT
PHYSICAL DEMANDS
Ability to ascend or descend ladders, scaffolding, ramps, etc. X No Yes
Ability to stand for prolonged periods of time. No X Yes 60 minutes
Ability to sit for prolonged periods of time. No X Yes 60 minutes
Ability to conduct activities using repetitive motions that include wrists, hands and/or fingers. X No Yes
Ability to operate machinery and/or power tools. X No Yes
Ability to conduct work that includes moving objects up to X pounds. X No Yes If yes, 10 lbs. 33 lbs.
Ability to bend, push or pull, reach to retrieve materials from 18” to 60” in height, and use twisting motions. X No Yes
ENVIRONMENTAL CONDITIONS
Will work in warm/cold environments X No Yes Range (If yes, specify approximate temperature ranges.)
Will work in outdoor elements such as precipitation and wind. X No Yes
Will work in small and/or enclosed spaces. X No Yes
Will work in heights greater than 4 feet. X No Yes