Senior Specialist GSOC - Asset Protection & Safety | LA

Location: United States of America

State/Province/City: California

City: Ontario

Business Unit: Distribution Centres (DC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

core responsibilities

Within Global Fulfillment Asset Protection & Safety, the Senior Specialist, GSOC role is responsible for monitoring, identifying, and coordinating response to security, safety, and operational events across the global fulfillment network. This role serves as a central point of detection, triage, and communication, leveraging security systems, monitoring platforms, and established protocols to support incident response, investigations, situational awareness, and business continuity. Through accurate monitoring, timely escalation, and effective coordination, the GSOC Specialist helps protect people, assets, and operations while supporting safe and secure environments across the network.

• Monitor alerts and building activity across Global Fulfillment sites, including CCTV, access control, alarms, yard activity, and other assigned monitoring platforms.
• Serve as the first line of detection, assessment, and response for security events, safety risks, suspicious activity, anomalies, operational incidents, and potential threats, determining appropriate escalation pathways based on established protocols.
• Assess incident severity, determine required response actions, and escalate incidents to the appropriate site, AP H&S, Investigations, Facilities, Operations, emergency response, or leadership contacts in accordance with approved escalation protocols.
• Maintain accurate centralized incident logs, monitoring notes, intelligence records, and documentation that support investigations, follow-up actions, audit readiness, and leadership reporting.
• Support investigations by gathering and organizing video footage, access control records, alarm data, timelines, system activity, and related monitoring information.
• Monitor developing events, emerging risks, and active incidents that may impact Global Fulfillment operations; maintain situational awareness, coordinate response activities, document actions taken, and provide timely escalation and communication to appropriate stakeholders.
• Support implementation and consistent application of AP standards, monitoring protocols, incident response procedures, documentation expectations, and escalation workflows across monitored sites.
• Maintain confidentiality, professionalism, accuracy, and sound judgment when handling sensitive incident information, investigative materials, video evidence, and escalation communications.

Qualifications

• 1-3 + years of experience in asset protection, security operations, GSOC, control room operations, dispatch, monitoring, investigations support, distribution center security, or related operational risk environments.
• Experience with CCTV, access control, alarm monitoring, incident reporting systems, or similar security monitoring platforms.
• Strong understanding of incident response, escalation protocols, real-time risk identification, and documentation expectations.
• Ability to analyze information in real time, assess risk, identify anomalies, prioritize competing events, and make sound escalation decisions under pressure.
• Strong attention to detail with accurate documentation, incident logging, evidence tracking, and reporting skills.
• Ability to collaborate across teams and escalate effectively in a matrixed environment.
• Familiarity with asset protection principles, security operations, emergency communication, evidence support, and distribution center operating environments preferred.
• Ability to meet attendance requirements
• Ability to lift up to 50lbs frequently
• Ability to maintain a safe work environment
• Flexible and adaptable with schedule which would include weekends, nights, working some required holidays, with occasional after-hours requirements and overtime
• Must be able to understand, speak, and read English with sufficient proficiency to follow safety and other policies, trainings, and instructions. Bilingual applicants are encouraged to apply.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in the United States is required for this role.

Drug Testing Disclaimer:

This position is considered safety-sensitive. Therefore, per lululemon's U.S. Pre-Employment Drug Testing Policy (Distribution Centers), all candidates who receive a conditional job offer for this position must undergo a 10-Panel drug test. A failed drug test or refusal to take or complete the drug test will result in withdrawal of the conditional job offer.

compensation and benefits package

Typical Hiring Range: $33.80 - $37.55/hour, subject to minimum wage in the location

Target Bonus: 5%

Total Target Base Pay Range: $35.49 - $39.43/hour

Additional Shift Premiums: $1.00, depending on location

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees are eligible for our compensation bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth

• Extended health and dental benefits, and mental health plans

• Paid time off

• Savings and retirement plan matching

• Generous employee discount

• Fitness & yoga classes

• Parenthood top-up

• Extensive catalog of development course offerings

• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

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