Senior Specialist, Contracts and Claims

Senior Specialist, Contracts and Claims

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• Req. Number: 12118
• Posted Date: 9/16/2026
• Address: 191 CENTRAL CAROLINA PKWY
• City, State: Fort Mill, SC
• Postal Code: 29715

GENERAL PURPOSE

The key functions of this position are reviewing, drafting, and processing a variety of transportation contracts, including amendments, addendums, non-disclosure agreements, event agreements, statements of work, to support the corporation's logistic management teams. The individual will assess incoming contract requests for completeness, and review, draft, and support negotiation of contract documents and interact with internal business stakeholders and vendors or their representatives, as directed. All these tasks will be completed with Ross Legal Department review of final outputs.

ESSENTIAL FUNCTIONS

Review and analyze contracts and redlines

• Draft and redline contracts and provide written and oral recommendations to legal and business requestors as directed
• Support negotiation of contract terms with carriers/providers or their representatives as necessary
• Support periodic updates to and distribute contract templates
• Assist business stakeholders with contract finalization support including signature authority, electronic signatures, counterpart signatures, etc.
• Track required cross functional approvals required per Ross policy

Contract in-take

• Maintain Excel log of incoming contract requests
• Assess internal contract review requests and complete initial intake checklist for contract requests
• Provide appropriate contract templates to business stakeholders
• Communicate department processes to business stakeholders and contract requestors

Contract Projects

• Upload contracts into database
• Prepare contract reports
• Support records management program
• Support other Ross teams with projects and other assignments as needed

Claims

• Oversee claims process from gathering information, to filing, to recovery.
• Collaboratively work with A/P, DCs, Transportation Ops, Merchants, Carriers, Insurance Providers and Inventory Control to investigate and recover claims. Investigation requires multiple systems knowledge and research to include RMS, RDM, TMS, RDW Micro-strategy and Carrier websites.
• Systemically file claims documentation and recover funds to offset loss through existing tools Access and Excel.
• Recommend settlements internally and as authorized negotiate settlements on behalf of the company.
• Collaborate with Inventory Control and Risk Management on possible claims.
• Follow up on open claims for payment status.

Process Management & Administration:

• Monitor Accounts Payable research of unit receipts using RDM, MERA and physical BOLs.
• Filing and long-term storage of BOLs must meet all internal and external audit standards.
• Responsible for the maintenance of standard operating procedures and workflows for all job duties within the Procurement support group.
• Special projects as needed by the Transportation Procurement Director and Procurement Managers.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Integrity & Trust

Time Management

Action Oriented

Priority Setting

Written Communications

Listening

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

Transportation experience required

• B.A. degree or equivalent work experience
• Paralegal or equivalent experience required; paralegal certificate a plus
• Minimum 5-8 years experience in contract management
• Experience with reviewing, drafting, and handling contracts
• Knowledge of transportation contracts, best practices and implications / objectives / ramifications of contractual provisions
• Excellent organization skills, with a passion for details
• Excellent verbal and written communication skills
• Ability to work well in a team environment; supervisory experience is a plus
• Excellent interpersonal skills and ability to effectively work and coordinate with a variety of internal and external contacts
• Strong analytical skills
• Strong knowledge of Office (Outlook, Word, Excel and PowerPoint)

EDUCATION / CERTIFICATIONS

B.A. degree or equivalent work experience

PHYSICAL REQUIREMENTS

Consistent timeliness and regular attendance

Vision: ability to see information in print and/or electronically

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, and client support. However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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