Senior Spa Sales Specialist

Hand & Stone

  • Doral, Florida
  • 10 days ago

    Highlights

    This is a hands-on sales leadership position focused on membership growth, lead conversion, client retention, revenue generation, and developing a high-performing team. What Success Looks Like You will be successful in this role if you can grow membership, increase revenue, improve conversion and retention, and develop teams that consistently achieve their sales goals.

    Numbers & Facts

    LocationDoral, Florida
    Websitehttps://handandstone.com/

    Description

    Benefits:
    • Free uniforms
    • Paid time off
    • Wellness resources
    • 401(k)
    • 401(k) matching
    • Bonus based on performance
    • Competitive salary
    • Employee discounts
    • Opportunity for advancement
    Spa Sales Specialist

    About the Role 
    Hand & Stone Massage and Facial Spa is seeking a results-driven Spa Sales Specialist to help lead sales performance and team development across our Doral and West Kendall locations. 

    This is a hands-on sales leadership position focused on membership growth, lead conversion, client retention, revenue generation, and developing a high-performing team. Each location has its own Manager; the Spa Sales Specialist will work alongside those Managers and float between both locations based on business needs. 

    What You'll Do 
    • Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across both locations. 
    • Coordinate with managers to set sales goals and hold teams accountable for achieving performance targets. 
    • Coach  front desk teams on sales, closing techniques, objection handling, and client engagement. 
    • Personally engage with clients and prospective members to support sales and conversion. 
    • Follow up with leads and develop strategies to convert new guests into loyal members. 
    • Drive membership reactivation, upgrades, service enhancements, retail sales, and referrals. 
    • Review sales and performance metrics and create action plans to improve results. 
    • Build a positive, energetic, and accountable sales culture. 
    • Support recruiting, onboarding, training, and employee development. 
    • Ensure an exceptional client experience and help resolve client concerns when needed. 
    • Support local marketing, community outreach, and business development initiatives. 
    • Travel between the Doral and West Kendall locations as business needs require. 

    What We're Looking For 
    • 3+ years of management or leadership experience in a sales-driven environment. 
    • Proven success in sales, membership sales, customer retention, or revenue growth. 
    • Experience coaching and motivating a sales team. 
    • Strong communication, relationship-building, and closing skills. 
    • Comfortable with lead follow-up, outbound calls, and asking for the sale. 
    • Results-oriented with a strong understanding of sales KPIs. 
    • Experience in spa, aesthetics, wellness, salon, fitness, hospitality, or another membership-based business is preferred. 
    • Reliable transportation and flexibility to work between two locations. 
    • Availability to work some evenings and weekends based on business needs. 
    • Fluent in English and Spanish. 

    What Success Looks Like 
    You will be successful in this role if you can grow membership, increase revenue, improve conversion and retention, and develop teams that consistently achieve their sales goals. 

    We are looking for a leader who is hands-on, competitive, coachable, and passionate about sales and client relationships. 

    Compensation & Benefits 
    Salary: $42,000 - $45,000  per year + performance-based bonus/commission 

    Benefits and compensation are subject to company plan terms and eligibility. 

    Location 
    This position will work between our Hand & Stone Massage and Facial Spa locations in Doral and West Kendall, Florida. 

    Apply 
    If you are an experienced sales leader who enjoys developing people, building client relationships, and driving measurable results, we would love to hear from you. 

    Benefits: 
    • Flexible schedule 
    • 401K 
    • Free massage or facial service each month  
    • PTO 
    RSD392
    Compensation: $42,000.00 - $45,000.00 per year




    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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