Senior Solutions Engineer (SE)

We are seeking a Senior Solutions Engineer for a contract position (6+ months) based in Dallas, Texas. In this role, you will design and implement technical solutions for retail, quick-service restaurant (QSR), and hospitality clients, leveraging your expertise in cloud infrastructure, observability platforms, and in-store systems to drive successful deployments and customer outcomes.

Responsibilities

• Design and implement observability and monitoring solutions using industry-standard platforms
• Support the full development and deployment lifecycle for web, cloud-based, and in-store systems
• Architect and integrate cloud-native infrastructure solutions across AWS, GCP, Azure, or similar platforms
• Collaborate with business stakeholders and vendor partners to understand requirements and deliver technical solutions
• Provide technical guidance on POS systems, retail/hospitality technologies, and system integration best practices
• Support the implementation and integration of consumer-facing digital platforms, including eCommerce and CRM systems
• Represent the solutions engineering team professionally in client engagements and cross-functional initiatives

Qualifications

• Required

• 3-5 years of experience in technical solutions engineering, platform engineering, or solutions architecture focused on web, cloud-based, and in-store systems

• Experience in retail, QSR, or hospitality environments

• Foundational knowledge of POS systems and related in-store restaurant/retail/hospitality technologies and their operation

• Proven experience designing or implementing observability solutions using tools such as Datadog, Grafana, Splunk, or similar platforms

• Strong understanding of cloud-native infrastructure (e.g., AWS, GCP, Azure) and DevOps practices

• Experience with system integration and full development and deployment lifecycle execution

• Experience working with consumer-facing (B2C) digital platforms, including eCommerce and CRM systems

• Ability to communicate effectively with business stakeholders and vendor partners in a professional and collaborative manner

• Preferred

• Experience with Oracle Simphony POS

• Experience integrating or replacing enterprise labor and inventory management systems

• AI-assisted development and prototyping using Claude Code or similar tools

• Exposure to IoT-enabled restaurant technology or smart kitchen platforms

• Experience supporting multi-region or Europe-based rollouts

• Familiarity with international teams or vendors