Senior Solutions Engineer, Customer Success and Implementation - US

Senior Solutions Engineer, Customer Success and Implementation - US

remote

Texas or Virginia Preferred, Eastern USA, United States .

full-time . August 7, 2026

Description

About Palitronica

Palitronica is transforming how organizations validate the integrity of the hardware they build, buy, and deploy. Our award-winning platform combines physics-based testing and artificial intelligence to detect manufacturing defects, counterfeit components, supply-chain risks, and cybersecurity threats. We serve organizations operating in critical sectors including aerospace and defense, advanced manufacturing, automotive, government, and critical infrastructure.

As we scale our commercial operations, we are seeking a highly organized, data-driven Go-to-Market (GTM) Operations Manager to support marketing and sales execution, optimize systems and processes, and provide the operational insights that drive growth.

Position Summary

The position of Senior Solutions Engineer, Customer Success & Implementation - US is a customer-facing role responsible for supporting Palitronica's customers across the full commercial and technical lifecycle, from pre-sales engagement through implementation, training, and ongoing customer support. This role is primarily focused on Palitronica's customers based in the USA, but will also engage with other locations as required.

The position will report to the COO and will work closely with Sales, Engineering, Product, Operations, and Customer Success teams. The role is focused on supporting customers and prospects in the supply chain and electronics manufacturing verticals, with particular emphasis on technical engagement, solution delivery, customer enablement, and long-term account success.

The successful candidate will serve as a trusted technical advisor to customers, helping to bridge conversations between prospects, the sales team, and Palitronica's engineering organization. Following a completed sale, this individual will support customer onboarding, implementation, training, adoption, and ongoing technical support.

This position requires excellent communication skills, strong critical thinking and problem-solving abilities, and the ability to operate effectively in a dynamic, fast-paced environment. This is a new position.

Key Responsibilities

Pre-Sales Technical Support

The Senior Solutions Engineer, Customer Success & Implementation will support Palitronica's pre-sales technical activities by working with prospects, customers, and the sales team to understand customer requirements, workflows, technical environments, and business objectives.

Responsibilities include supporting technical discussions, solution positioning, product demonstrations, proof-of-concept activities, and customer workshops. The individual will help translate customer needs into clear technical requirements and communicate those requirements back to Palitronica's engineering and product teams.

This role will also help ensure alignment between customer expectations, technical feasibility, implementation requirements, and Palitronica's product capabilities.

Implementation, Training & Customer Success

Following a completed sale, this individual will be responsible for supporting customer onboarding, implementation, configuration, training, and deployment activities.

The role includes delivering training to both technical and non-technical users, supporting customers through adoption, troubleshooting technical or operational issues, and helping customers achieve successful use of Palitronica's solutions.

The Senior Solutions Engineer, Customer Success & Implementation will build strong customer relationships and act as a trusted technical advisor throughout the customer lifecycle. The role will also involve identifying implementation risks, resolving blockers, and communicating customer feedback, technical issues, and product improvement opportunities to internal stakeholders.

This individual will also be responsible for creating, maintaining, and improving customerfacing product documentation, training materials, implementation guides, knowledge base content, and related enablement resources to support customer onboarding, adoption, and ongoing use of Palitronica's solutions.

Trade Shows & Industry Events

From time to time, this individual will represent Palitronica at domestic and international trade shows, exhibitions, and industry events.

Responsibilities may include staffing the Palitronica booth, engaging with prospects, customers, partners, and industry stakeholders, supporting product demonstrations, and clearly communicating Palitronica's technical value proposition to both technical and non-technical audiences.

The individual may also be expected to capture market feedback, customer questions, and competitive insights from industry events and share them with Sales, Product, Engineering, and Operations teams.

Qualifications

The successful candidate should bring approximately 5-10 years of relevant experience in a customer-facing technical role, such as solutions engineering, field applications engineering, technical consulting, implementation engineering, customer success engineering, or a similar position.

• Experience supporting customers in pre-sales and/or post-sales technical environments.
• Strong understanding of electronics manufacturing, supply chain operations, manufacturing systems, or related technical domains.
• Experience with electronics manufacturing methods and processes.
• Experience with electronics testing, inspection, validation, quality processes, or production environments is an advantage.
• Experience with Salesforce, including sales and customer service modules.
• Experience with ERP systems.
• In-depth knowledge of the Microsoft Office 365 suite.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to communicate results, insights, and technical concepts effectively to both technical and non-technical stakeholders.
• Ability to manage multiple customer engagements and priorities in a fast-paced environment.

Travel Requirements

• This position requires the ability and willingness to travel up to 30% of the time, both domestically and internationally.
• Travel may include customer meetings, implementation activities, training sessions, technical workshops, trade shows, exhibitions, and other industry events where Palitronica is represented.

Export Control, Controlled Goods & Security Eligibility

• Legally be able to work in the USA.
• This position requires direct or indirect access to hardware, software, or technical information controlled under the Canadian Export Control List, the Canadian
• Controlled Goods Program, the Canadian Industrial Security Program, the U.S. International Traffic in Arms Regulations (ITAR), and/or the U.S. Export Administration Regulations (EAR).
• All applicants must be eligible or able to obtain authorization for such access, including eligibility for the Canadian Controlled Goods Program, and must be able to obtain and obtain a US Secret security clearance.

Key Success Metrics

In this role, the Senior Solutions Engineer, Customer Success & Implementation will be expected to contribute meaningfully to Palitronica's customer acquisition, implementation, and retention efforts.

The individual will be expected to:

• Support effective technical engagement with prospects and customers.
• Help convert customer requirements into successful solution designs and implementations.
• Deliver high-quality customer training and technical support.
• Build trusted relationships with customers and internal teams.
• Communicate customer needs, product feedback, and implementation insights clearly and constructively.
• Represent Palitronica professionally in customer-facing and industry-facing settings.
• Operate with sound judgment, professionalism, and urgency in a dynamic business environment.

Why Join Palitronica?

• Work with cutting-edge technology at the intersection of cybersecurity, AI, and advanced electronics testing.
• Help protect critical supply chains and infrastructure.
• Join a high-growth company serving some of the worlds most demanding industries.
• Collaborate with a talented and mission-driven team.
• Make a measurable impact on the companys growth trajectory.
• Palitronica is an equal opportunity employer and welcomes applications from all qualified candidates.

Use of AI in Hiring

Palitronica may use artificial intelligence tools to assist with the screening or assessment of applicants. These tools are used strictly as an aid, and all hiring decisions are made by human reviewers.

• Compensation is in USD.

Compensation

$135,000.00 - $160,000.00 per year