Senior Solutions Architect (HYBRID TO WORCESTER, MA)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

We are seeking a highly experienced Senior Solution Architect with deep expertise in the Property & Casualty (P&C) Insurance domain to lead enterprise-scale digital transformation initiatives in our Worcester MA office in a hybrid work arrangement.

POSITION OVERVIEW:

The ideal candidate will possess strong business and technical acumen, with a proven track record of designing and delivering modern insurance solutions across policy administration, claims, underwriting, billing, customer engagement, and distribution channels.

This role requires a hands-on architect who can bridge business strategy and technology execution while driving cloud-native, customer-centric, and AI-enabled solutions.

This is a full-time, exempt position.

IN THIS ROLE, YOU WILL:

Solution Architecture & Leadership

• Define and govern end-to-end solution architecture for large-scale P&C insurance platforms and digital initiatives.
• Partner with business stakeholders, product owners, and engineering teams to translate business requirements into scalable technology solutions.
• Develop architecture roadmaps aligned with enterprise architecture standards and business objectives.
• Lead architecture reviews, design workshops, and technical governance processes.
• Provide technology leadership throughout the software development lifecycle.

P&C Insurance Domain

• Design solutions supporting P&C insurance capabilities including:
• Policy Administration, Underwriting, Claims, Billing
• Agency/Broker Portals
• Customer Self-Service Platforms
• Rating and Pricing
• Regulatory and Compliance Requirements
• Collaborate with business leaders to modernize legacy insurance applications and integrate third-party insurance platforms.

Digital & Customer Experience

• Architect customer-facing web and mobile applications that improve customer acquisition, servicing, and claims experiences.
• Design omnichannel experiences integrating portals, mobile apps, CRM platforms, and contact centers.
• Ensure high availability, security, performance, and scalability across customer-facing solutions.

Cloud & Emerging Technologies

• Lead adoption of cloud-native architectures on Microsoft Azure.
• Define containerization and deployment strategies using Kubernetes.
• Evaluate and implement Generative AI (GenAI) use cases such as:
• Intelligent customer service
• Claims automation
• Knowledge assistants
• Underwriting support
• Document processing and summarization
• Drive integration strategies leveraging APIs, microservices, and event-driven architectures.

WHAT YOU NEED TO APPLY:

• Bachelor's degree in computer science, Engineering, Information Systems, or related field.

• 10+ years of IT experience with 3+ years in Solution Architecture roles.

• Property & Casualty (P&C) Insurance industry experience required.

• Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Resident or US Citizen)

• Proven experience leading large-scale enterprise transformation initiatives.

• Experience working with distributed Agile teams.

• Strong hands-on experience in Java-based Full Stack Development:

• Java

• Spring Boot

• Microservices Architecture

• React, Angular, or modern JavaScript frameworks

• Mainframe experience is a plus

• Extensive experience with workflow and BPM platforms such as Pega

• Cloud & Infrastructure

• Microsoft Azure Cloud

• Azure Kubernetes Service (AKS)

• Docker and Containerization

• Kubernetes

• CI/CD pipelines and DevOps practices

• Integration & APIs

• API-led architecture

• Enterprise Integration Patterns

• Event-driven architecture

• Messaging platforms (Kafka, Azure Service Bus, etc.)

• Mobile & Customer Applications

• Experience architecting and delivering:

• Mobile applications (iOS/Android)

• Customer self-service portals

• Agent/Broker portals

• Digital claims and policy servicing platforms

• Generative AI

• Experience implementing Generative AI solutions using:

• LLM-based applications

• RAG (Retrieval-Augmented Generation)

• AI-powered chatbots and assistants

• Intelligent document processing

• P&C insurance platform experience such as Guidewire, Duck Creek, Majesco, or similar.

• Experience with domain-driven design (DDD).

• Azure certifications and cloud architecture certifications.

• Experience with data and analytics platforms supporting insurance operations.

• Strong understanding of security, compliance, and regulatory requirements within the insurance industry.

• Strategic thinking and architecture leadership

• Excellent stakeholder management skills

• Strong communication and presentation abilities

• Problem-solving and analytical mindset

• Ability to influence executive and technical teams

• Mentorship and technical leadership

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.