Senior Software Engineer - Service Now

Overview:

Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).

• Design, develop, and maintain ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
• Implement multi-step workflows with routing, approvals, SLAs, and task dependencies in alignment with established platform patterns.
• Contribute to the development of modular, reusable, catalog-driven solutions to support scalability and consistency across the platform.
• Own delivery of features and enhancements within the ServiceNow platform, ensuring quality, completeness, and adherence to requirements.
• Provide mentorship and guidance to junior developers, including support on ServiceNow development, debugging, and workflow implementation.
• Participate in code reviews, design discussions, and knowledge sharing sessions to promote best practices and continuous improvement.
• Apply established ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.
• Configure and maintain approval rules, assignment group routing, and task lifecycle processes aligned to defined workflows.
• Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into effective technical solutions.
• Support the refinement of workflows to ensure clear task ownership, proper routing, and accurate execution of downstream activities.
• Contribute to workflow and process improvements, identifying opportunities to streamline manual steps and improve user experience.
• Assist in the design and implementation of integrations with external systems (e.g., Jira, internal APIs) as part of broader solutions.
• Validate functionality through testing and troubleshooting, ensuring workflows execute as intended across environments.
• Ensure solutions align with SDLC practices, deployment processes, and environment promotion standards.
• Monitor and support workflow execution and operational performance, addressing issues and improving reliability over time.
• Document solutions, configurations, and patterns to support team knowledge and maintainability.
• Communicate progress, challenges, and technical decisions effectively to team members and stakeholders.
• Promote a culture of continuous learning, collaboration, and engineering quality.

SKILLS AND EDUCATION REQUIRED

• Associate's degree and a minimum of 5 years' systems analysis and/or application development work experience or Bachelor's degree and a minimum of 3 years' systems analysis and/or application development work experience. In lieu of degree, a combined minimum of 7 years' education and/or relevant work experience, including a minimum of 3 years' systems analysis and/or application development work experience
• Advanced proficiency in at least one programming language and hands-on experience with ServiceNow development, including server-side and client-side scripting
• Hands-on experience developing solutions in the ServiceNow platform, including Service Catalog items, record producers, and Flow Designer workflows
• Experience implementing workflow-based solutions, including approvals, task routing, SLAs, and lifecycle management
• Working knowledge of ServiceNow data model, tables, forms, and relationships
• Experience with source control, versioning, and CI/CD or promotion processes aligned to SDLC practices
• Ability to independently analyze and translate technical and business requirements into scalable and maintainable solutions
• Strong troubleshooting and debugging skills within ServiceNow or similar platforms

PREFERRED SKILLS

• Advanced analytical and problem-solving skills specific to application development and workflow automation
• Experience working in a collaborative Agile or team-based development environment
• Ability to work autonomously while managing multiple priorities and complex deliverables
• Strong organizational, time management, and communication skills (verbal and written)
• Experience designing or contributing to scalable workflow-based solutions and process automation
• Experience integrating ServiceNow with external systems (e.g., APIs, Jira, cloud platforms)
• Familiarity with ServiceNow platform capabilities beyond core development (e.g., reporting, performance analytics, platform governance)
• Exposure to best practices for workflow design, catalog-driven development, and reusable component patterns
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - Service Catalog

We support our team members with generous benefits.

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America