Senior Software Engineer - Salesforce

The Software Engineer will help build the Next Gen Applications & Products Suite. Along with writing effective code, the position will be responsible for designing, building, configuring, delivering and maintaining a highly scalable set of applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOps engineers.

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

#LI-Hybrid

• BS in Computer Science or equivalent technical field.

• 4+ years of experience with specialization in Salesforce development and hands-on implementation of Salesforce Data Cloud / Data 360 and Marketing Cloud.

• Deep understanding of the Customer 360 Data Model, data streams, data spaces, identity resolution rules, and calculated insights.

• Strong proficiency in SQL for data manipulation, querying, and segmentation within Data Cloud.

• Experience with Salesforce core development tools (Apex, SOQL, LWC, Flows, and REST/SOAP APIs).

• Proven experience integrating Salesforce with external data sources, cloud data warehouses (e.g., Snowflake, BigQuery, AWS S3), and ETL/ELT tools

• Mastery of SFMC modules: Journey Builder, Email Studio, MobileStudio, and Contact Builder.

• Proficiency in AMPScript, SSJS, SQL, HTML, and CSS for dynamic content development.

• Experience with SFMC integrations (API integrations, custom data extensions, and external event triggers).

• Experience with any Salesforce Industry Clouds, Salesforce Health Cloud experience is highly preferred.

• experience with Salesforce Partner Portals / Experience Cloud is highly preferred

• Experience with Agent force is highly preferred

• Solid understanding of Salesforce security model, role hierarchy, sharing rules, and data modeling

• Experience designing and consuming APIs and enterprise integrations

• Salesforce Certifications (Required):

• Salesforce Certified Data Cloud Consultant

• Salesforce Certifications (Nice to have):

• Salesforce Certified Marketing Cloud Developer

• Salesforce Platform Developer I/II

• Ability to identify key issues and details, and present understandable alternatives to both technical and non-technical individuals

• Ability to understand business plans and apply that information into the development of an IT business case

• Anticipates problems, resistance or likely objections and takes action to resolve them

• Ability to guide, train and mentor associate engineers

• Highly skilled in developing quantitative cost/benefit analysis to measure improvements

• Proficient in organizational processes as well as capable of assessing and initiating change of such processes

• Demonstrates an in-depth knowledge and application of competency and can consult as well as lead others in its application

• Strong communication (written and verbal) and presentation skills

• Knowledge of agile development methodologies

• Ability to develop and maintain key vendor relationships with a focus on technology currency and best practices

• Life-long learner, process improver

• Ability to understand an existing business process and collaboratively develop a more efficient and automated workflow

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 22. $93,445 - $202,465

• Design, develop, and deploy Salesforce Data 360 solutions using data streams, data spaces, identity resolution rules, and calculated insights.
• Design, develop, and deploy Salesforce Marketing Cloud solutions using AMP Script, Journey Builder and Contact Builder.
• Apply strong engineering judgment to select the appropriate no‑code, low‑code, or pro‑code solution to meet functional, performance, and scalability requirements.
• Leverage Agentforce to implement AI‑assisted workflows and intelligent automation.
• Design, integrate, and operationalize AI‑powered features by working with large language models (LLMs), including OpenAI and Anthropic models (e.g., Opus, Sonnet), to enable conversational interfaces, automation, summarization, and decision‑support use cases.
• Collaborate with architects and platform teams to integrate AI services securely and responsibly within Salesforce applications.
• Design and build integrations using REST/SOAP APIs, Platform Events, and middleware tools.
• Enforce best practices for security, data access, sharing, performance, and scalability.
• Participate in solution design discussions, peer code reviews, and release management.
• Collaborate with product, business, and architecture teams to translate requirements into scalable technical solutions.
• Mentor junior engineers and promote best practices in Salesforce development and platform governance.
• Support CI/CD pipelines and Salesforce DevOps processes.
• Design, develop, and deploy Salesforce Data 360 solutions using data streams, data spaces, identity resolution rules, and calculated insights.
• Design, develop, and deploy Salesforce Marketing Cloud solutions using AMP Script, Journey Builder and Contact Builder.
• Apply strong engineering judgment to select the appropriate no‑code, low‑code, or pro‑code solution to meet functional, performance, and scalability requirements.
• Leverage Agentforce to implement AI‑assisted workflows and intelligent automation.
• Design, integrate, and operationalize AI‑powered features by working with large language models (LLMs), including OpenAI and Anthropic models (e.g., Opus, Sonnet), to enable conversational interfaces, automation, summarization, and decision‑support use cases.
• Collaborate with architects and platform teams to integrate AI services securely and responsibly within Salesforce applications.
• Design and build integrations using REST/SOAP APIs, Platform Events, and middleware tools.
• Enforce best practices for security, data access, sharing, performance, and scalability.
• Participate in solution design discussions, peer code reviews, and release management.
• Collaborate with product, business, and architecture teams to translate requirements into scalable technical solutions.
• Mentor junior engineers and promote best practices in Salesforce development and platform governance.
• Support CI/CD pipelines and Salesforce DevOps processes.