Senior Software Development Engineer, Customer 360

Shape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We"re looking for a technical leader to lead our next breakthrough in AI-driven personalization.

The Challenge

In an era where AI is transforming customer expectations, we"re building something unprecedented: a unified personalization engine that will power experiences across all of Amazon"s businesses. This isn"t just another recommendation system - it"s a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic.

Your Impact

• Architect and build innovative AI-driven systems that will serve millions of customers daily
• Pioneer new approaches to cross-domain personalization.
• Lead technical innovation that will set industry standards for years to come
• Work with diverse Amazon teams to reshape how we understand and serve our customers

What Makes This Role Unique

• Access to Amazon"s vast technology ecosystem and data infrastructure
• Freedom to innovate with the latest technologies
• Direct impact on Amazon"s core customer experience
• Opportunity to solve complex problems at unprecedented scale

You"ll Be Great For This Role If You Have

• Passion for building intelligent systems that delight customers
• Experience with large-scale distributed systems and familiarity with ML/AI
• Track record of turning complex technical challenges into elegant solutions
• Desire to work at the frontier of AI innovation to deliver magic to customers.

Why This Role Matters

The future of e-commerce belongs to those who can create truly personalized experiences. As a technical leader in this space, you"ll be at the forefront of defining what"s possible in AI-powered customer experiences. Your work will directly impact how millions of people shop, discover, and interact with Amazon"s services.

The Team

Join a group of passionate engineers and leaders who are pushing the boundaries of what"s possible in personalization. We offer an environment where innovation is celebrated, technical excellence is expected, and customer obsession drives everything we do.

Location

• Seattle, WA

Ready to shape the future of customer experience? Apply now to join Amazon"s next big technological leap forward.

Key job responsibilities

As a Senior Software Development Engineer, you will solve technical challenges related to large-scale data integration, real-time data access, and privacy-preserving personalization. You'll play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team.

Specific responsibilities include:

1. Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms.

2. Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval.

3. Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.

4. Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis.

5. Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.

6. Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.

7. Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.

8. Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation.

About the team

Imagine knowing exactly what your customers want-before they do. That"s the magic behind Customer 360, Amazon"s ambitious goal to revolutionize customer understanding. We"re not just connecting dots; we"re weaving together billions of customer interactions across Amazon"s vast ecosystem to create digital experiences that feel remarkably human. From Prime Video preferences to Whole Foods shopping patterns, we"re building an AI-powered brain that transforms scattered customer touchpoints into seamless, predictive experiences that delight and inspire.