Senior Site Reliability Engineer- San Francisco, CA, The US

Senior Site Reliability Engineer (Payments Infrastructure)

Kody is seeking a Senior Site Reliability Engineer to ensure the reliability, availability, scalability, and operational excellence of our global payment platform. You will own production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating in Europe, Asia, and North America.

Responsibilities

• Participate in a follow-the-sun production on-call rotation as a primary incident responder.
• Diagnose, triage, mitigate, and coordinate resolution of production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.
• Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes.
• Drive reliability improvements through automation, observability, capacity planning, performance optimization, and post-incident reviews.
• Partner with engineering teams to improve resilience, security, and operational maturity in PCI-DSS-regulated environments.
• Lead incident management during SEV1/SEV2 events and improve response effectiveness and MTTR.